At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Fixed term contracts available with potential for career development.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 30000 - 38000 £ per year.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self-storage facilities and LOVESPACE's innovative tech-enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As a member of our Customer Operations Team, you'll be the friendly, knowledgeable first point of contact for our customers - solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it's over email, phone or live chat, you'll be responsible for delivering an amazing service that customers will remember for all the right reasons.
This is an ideal role for someone who's a true people person - someone who genuinely enjoys connecting with others and swiftly solving problems. You'll be friendly, empathetic and reliable. Just as importantly, you'll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.
This role is a fixed term contract. Working schedule: Monday - Friday 9am-6pm, with flexibility to work 1 Saturday per contract. Must be available to work in the office (SE1) on weekday shifts. We have 3 fixed term contracts available, starting in August - two 6 week contracts and one 5 week contract starting from the 24th August.
Responsibilities will include but are not limited to:
- Providing exceptional customer experiences across all communication channels (phone, email, live chat)
- Process bookings, and keep all customer accounts up to date and accurate
- Collaborate with the wider team to deliver a seamless customer journey
- Contribute to team targets and KPIs around response times, satisfaction and quality
The candidate will demonstrate and have the following attributes:
- Previous experience in delivering a high standard of customer service
- Excellent communication skills - clear, warm and confident over the phone, with excellent written skills
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- Good problem-solving skills and a willingness to learn quickly
- A team player who's happy to support others and share knowledge
- An unwavering desire for continuous improvement and innovation
The candidate's own values will be aligned with the company's:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving
Benefits
What is in it for you? A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
Customer Service - Fixed Term Contract employer: LOVESPACE
Spectrum Storage Group is an exceptional employer, offering a vibrant work culture where employees are valued and encouraged to grow. Located in the heart of London, our hybrid working model allows for flexibility while being part of a dynamic team that prioritises customer satisfaction and innovation. With competitive benefits like private health insurance, pension matching, and regular social events, you'll find a supportive environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Fixed Term Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LOVESPACE.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LOVESPACE. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service - Fixed Term Contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LOVESPACE.
How to prepare for a job interview at LOVESPACE
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LOVESPACE's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LOVESPACE offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
