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- Tasks: Be the friendly face of our customer service, solving problems and answering queries.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK.
- Benefits: Enjoy competitive pay, private health insurance, and fun team events.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact by delivering exceptional customer experiences every day.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 10 - 16 £ per hour.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 29 self‑storage facilities and LOVESPACE’s innovative tech‑enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We’ve been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As our Customer Operations Assistant, you’ll be the friendly, knowledgeable first point of contact for our customers – solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it’s over email, phone or live chat, you’ll be responsible for delivering an amazing service that customers will remember for all the right reasons. This is an ideal role for someone who’s a true people person – someone who genuinely enjoys connecting with others and swiftly solving problems. You’ll be friendly, empathetic and reliable. Just as importantly, you’ll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.
This Role is Part‑time
Starting: ASAP
Minimum 20hrs per week.
Working schedule: Varied shifts, must be available to work both weekdays and weekends.
Salary: £13.85 per hour.
Hybrid working pattern – must be available to work in the office (SE1) on weekday shifts.
Responsibilities Will Include But Are Not Limited To:
- Providing exceptional customer experiences across all communication channels (phone, email, live chat).
- Building our reputation through positive reviews and referrals.
- Acting on customer feedback to improve overall service quality.
- Process bookings, and keep all customer accounts up to date and accurate.
- Collaborate with the wider team to deliver a seamless customer journey.
- Stay up to date with product knowledge so you can confidently support our customers.
- Contribute to team targets and KPIs around response times, satisfaction and quality.
Requirements
- Previous experience in delivering a high standard of customer service.
- Excellent communication skills – clear, warm and confident over the phone, with excellent written skills.
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision.
- A creative and resourceful problem solver with tons of initiative.
- Good problem‑solving skills and a willingness to learn quickly.
- A team player who’s happy to support others and share knowledge.
- An unwavering desire for continuous improvement and innovation.
- Flexible to changing working hours depending on volume.
The candidate’s own values will be aligned with the company’s:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem‑solving.
Benefits
What is in it for you? A chance to be at the heart of one of the UK's fast‑growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group’s growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
Hybrid working arrangements; our office is only 5 minutes from Borough station or a 10‑minute walk from London Bridge station.
Private health insurance
Pension matching
Staff discounts on our services and access to Perks at Work programs.
Summer, winter, alumni events, and social parties throughout the year.
Events in the office, like Tuesday breakfasts, Cake Wednesdays, and Thursday social gatherings, with a monthly social for the whole team.
We look forward to receiving your application!
Customer Operations Assistant - Part Time employer: LOVESPACE
Contact Detail:
LOVESPACE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Assistant - Part Time
✨Tip Number 1
Get to know the company! Before your interview, dive into Spectrum Storage Group's mission and values. This way, you can show how your own values align with theirs, making you a perfect fit for the Customer Operations Assistant role.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face for customers, rehearse how you'd handle common queries or complaints. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will highlight your resourcefulness and ability to think on your feet.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or customer service strategies. This shows your genuine interest in the role and helps you stand out!
We think you need these skills to ace Customer Operations Assistant - Part Time
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We’re looking for someone who can deliver exceptional service, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate good communication skills, so make sure your writing is easy to read and free from jargon. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LOVESPACE
✨Know the Company Inside Out
Before your interview, take some time to research Spectrum Storage Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Operations Assistant, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your empathy and problem-solving skills during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your customer service abilities. Think about how you would handle difficult situations or unhappy customers. Practising these scenarios can help you respond confidently and demonstrate your resourcefulness.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, company culture, or growth opportunities. It shows you're engaged and serious about the position, plus it gives you valuable insights into the role.