At a Glance
- Tasks: Be the friendly face of our customer service, solving problems and answering queries.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK.
- Benefits: Enjoy hybrid working, private health insurance, and fun team events.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Make a real impact by delivering exceptional customer experiences every day.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 28808 - 28808 € per year.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self‑storage facilities and LOVESPACE's innovative tech‑enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As our Customer Operations Assistant, you'll be the friendly, knowledgeable first point of contact for our customers – solving problems, answering questions and ensuring every interaction leaves a positive impression. Whether it's over email, phone or live chat, you'll be responsible for delivering an amazing service that customers will remember for all the right reasons. This is an ideal role for someone who is a true people person – someone who genuinely enjoys connecting with others and swiftly solving problems. You'll be friendly, empathetic and reliable. Just as importantly, you'll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.
This Role is Part‑time
Starting: ASAP
Working schedule: Tuesday‑Saturday, 9am‑6pm
Salary: £28,808
Hybrid working pattern – must be available to work in the office (SE1) on weekday shifts
Responsibilities will include but are not limited to:
- Providing exceptional customer experiences across all communication channels (phone, email, live chat)
- Building our reputation through positive reviews and referrals
- Acting on customer feedback to improve overall service quality
- Processing bookings, and keeping all customer accounts up to date and accurate
- Collaborating with the wider team to deliver a seamless customer journey
- Staying up to date with product knowledge so you can confidently support our customers
- Contributing to team targets and KPIs around response times, satisfaction and quality
Requirements
The candidate will demonstrate and have the following attributes:
- Previous experience in delivering a high standard of customer service
- Excellent communication skills – clear, warm and confident over the phone, with excellent written skills
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- Good problem‑solving skills and a willingness to learn quickly
- A team player who is happy to support others and share knowledge
- An unwavering desire for continuous improvement and innovation
- Flexible to changing working hours depending on volume
The candidate's own values will be aligned with the company's:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem‑solving
Benefits
What is in it for you?
- A chance to be at the heart of one of the UK's fast‑growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs.
- You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
- Hybrid working arrangements; our office is only 5 minutes from Borough station or a 10‑minute walk from London Bridge station
- Private health insurance
- Pension matching
- Staff discounts on our services and access to Perks at Work programs
- Summer, winter, alumni events, and social parties throughout the year
- Events in the office, like Tuesday breakfasts, Cake Wednesdays, and Thursday social gatherings, with a monthly social for the whole team
Customer Operations Assistant employer: LOVESPACE
Spectrum Storage Group is an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee growth. As a Customer Operations Assistant, you'll be at the forefront of our innovative service, enjoying hybrid working arrangements, private health insurance, and numerous social events that foster teamwork and camaraderie. With opportunities for personal development and a supportive environment, you'll play a vital role in shaping the future of one of the UK's fastest-growing storage companies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Assistant
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Spectrum Storage Group's mission and values. This way, you can show how your own values align with theirs, making you a perfect fit for the Customer Operations Assistant role.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face for customers, it’s crucial to sound warm and confident. Try role-playing common customer scenarios with a friend to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've kept things organised in previous roles. This will highlight your ability to manage customer accounts accurately, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Spectrum Storage Group.
We think you need these skills to ace Customer Operations Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about connecting with customers, so show us how you’d do that right from the start.
Tailor Your Application:Make sure to tailor your application to the Customer Operations Assistant role. Highlight your previous experience in customer service and any specific skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before you hit send! This not only reflects your organisational skills but also shows us that you care about delivering quality work.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at LOVESPACE
✨Know the Company Inside Out
Before your interview, take some time to research Spectrum Storage Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Customer Operations Assistant, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your empathy and problem-solving skills during the interview.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference in customer service or project outcomes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
