Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Temporary role with potential for future opportunities in a fast-growing company.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self-storage facilities and LOVESPACE's innovative tech-enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We have been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As a member of our Customer Operations Team, you will be the friendly, knowledgeable first point of contact for our customers - solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it is over email, phone or live chat, you will be responsible for delivering an amazing service that customers will remember for all the right reasons. This is an ideal role for someone who is a true people person - someone who genuinely enjoys connecting with others and swiftly solving problems. You will be friendly, empathetic and reliable. Just as importantly, you will have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.
This role is a temporary position. Working schedule: Monday - Friday 9am-6pm, with flexibility to work 1 Saturday per month. Must be available to work in the office (SE1) on weekday shifts. We have a range of internships available, with start dates in late April, early May or August, from 8 weeks to 6 months in duration.
Responsibilities will include but are not limited to:
- Providing exceptional customer experiences across all communication channels (phone, email, live chat)
- Building our reputation through positive reviews and referrals
- Acting on customer feedback to improve overall service quality
- Processing bookings, and keeping all customer accounts up to date and accurate
- Collaborating with the wider team to deliver a seamless customer journey
- Staying up to date with product knowledge so you can confidently support our customers
- Contributing to team targets and KPIs around response times, satisfaction and quality
Requirements
The candidate will demonstrate and have the following attributes:
- Previous experience in delivering a high standard of customer service
- Excellent communication skills - clear, warm and confident over the phone, with excellent written skills
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- Good problem-solving skills and a willingness to learn quickly
- A team player who is happy to support others and share knowledge
- An unwavering desire for continuous improvement and innovation
- Flexible to changing working hours depending on volume
The candidate's own values will be aligned with the company's:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving
Benefits
What is in it for you? A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You will play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
We look forward to receiving your application!
Customer Experience Specialist (Temp) employer: LOVESPACE
Contact Detail:
LOVESPACE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (Temp)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Spectrum Storage Group's mission and values. This way, you can show how your own values align with theirs, making you a perfect fit for the Customer Experience Specialist role.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face of the company, it’s crucial to sound warm and confident. Try role-playing common customer scenarios with a friend to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've kept things organised in previous roles. This will highlight your ability to manage customer accounts accurately, which is key for this position.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team dynamics or how they handle customer feedback. This shows you're genuinely interested in contributing to the team and improving customer experiences.
We think you need these skills to ace Customer Experience Specialist (Temp)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Experience Specialist. Highlight your previous experience in customer service and any specific skills that match what we’re looking for. It’ll make you stand out!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate good communication skills, so make sure your application is easy to read and free from jargon. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at LOVESPACE
✨Know the Company Inside Out
Before your interview, take some time to research Spectrum Storage Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Customer Experience Specialist, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your suitability for the role.
✨Be Ready to Problem-Solve
Expect scenario-based questions that assess your problem-solving skills. Think of a few challenging situations you've faced in customer service and how you handled them. Highlight your creativity and resourcefulness in finding solutions.
✨Emphasise Attention to Detail
Given the importance of accuracy in maintaining customer accounts, be prepared to discuss how you ensure attention to detail in your work. Share specific strategies or tools you use to stay organised and precise, as this aligns with the company's values.