At a Glance
- Tasks: Be the friendly face of our customer service, solving problems and answering queries.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK.
- Benefits: Enjoy hybrid working, private health insurance, and fun office events.
- Other info: Flexible hours with opportunities for social events and team bonding.
- Why this job: Make a real impact by delivering exceptional customer experiences every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 29 self‑storage facilities and LOVESPACE’s innovative tech‑enabled storage and collection service, we serve just about any storage need across the UK. We’ve been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As our Customer Operations Assistant, you’ll be the friendly, knowledgeable first point of contact for our customers – solving problems, answering questions and ensuring every interaction leaves a positive impression. Whether it’s over email, phone or live chat, you’ll deliver an amazing service that customers will remember. This role is part‑time, starting ASAP, and requires a minimum of 20 hours per week. Working hours are varied shifts; you must be available to work weekdays, weekends and Sundays. The salary is £13.85 per hour. Hybrid working is required in the office (SE1) on weekday shifts.
Responsibilities
- Provide exceptional customer experiences across all communication channels (phone, email, live chat).
- Build the company’s reputation through positive reviews and referrals.
- Act on customer feedback to improve service quality.
- Process bookings and keep all customer accounts up to date and accurate.
- Collaborate with the wider team to deliver a seamless customer journey.
- Stay up to date with product knowledge to confidently support customers.
- Contribute to team targets and KPIs around response times, satisfaction and quality.
Qualifications
- Previous experience delivering high‑standard customer service.
- Excellent communication skills – clear, warm, confident on the phone, and strong written skills.
- Highly organised with meticulous attention to detail, common‑sense judgement and a passion for precision.
- Creative, resourceful problem solver with initiative.
- Good problem‑solving skills and willingness to learn quickly.
- Team player willing to support others and share knowledge.
- Unwavering desire for continuous improvement and innovation.
- Flexible to changing working hours depending on volume.
Values
- Always consider the customer: treat customers like family; prioritise honesty, integrity and outstanding service.
- Take ownership: assume responsibility, be proactive and continually seek improvement.
- Constantly improve: strive for excellence, seek feedback and optimise processes.
- Support each other and partners: embrace teamwork, offer proactive support, celebrate successes and contribute to problem‑solving.
Benefits
- Hybrid working arrangements; office is close to Borough station and London Bridge station.
- Private health insurance.
- Pension matching.
- Staff discounts on services and access to Perks at Work programs.
- Summer, winter, alumni events and social parties throughout the year.
- Office events such as Tuesday breakfasts, Cake Wednesdays, Thursday social gatherings and a monthly team social.
We look forward to receiving your application!
Customer Operations Assistant - Part Time employer: LoveSpace Limited
Spectrum Storage Group is an exceptional employer that prioritises a supportive and dynamic work culture, offering flexible hybrid working arrangements in the heart of London. As a Customer Operations Assistant, you'll enjoy competitive pay, private health insurance, and numerous social events that foster team spirit and collaboration. With a strong focus on employee growth and continuous improvement, you'll have the opportunity to develop your skills while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Assistant - Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LoveSpace Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LoveSpace Limited and let us see your personality shine through!
We think you need these skills to ace Customer Operations Assistant - Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LoveSpace Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about LoveSpace Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LoveSpace Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LoveSpace Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LoveSpace Limited will surely appreciate.
