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For Companies At a Glance
- Tasks: Support IT services and handle requests to ensure smooth operations.
- Company: Join Oundle School, a leading independent educational institution.
- Benefits: Gain valuable experience while studying for a Level 3 IT Support Technician qualification.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: No prior experience needed, just a passion for technology and problem-solving.
- Other info: Enjoy a vibrant community in a beautiful market town with cultural events.
The predicted salary is between 800 - 1400 ÂŁ per month.
Oundle School is seeking an Apprentice IT Helpdesk Analyst to support the School and the IT Services team in delivering IT applications and infrastructure across different functional and technical areas.
The Role
The Apprentice IT Helpdesk Analyst acts as the routine contact point for the IT Service, receiving and handling initial requests for support. The role responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution, it provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate. The role contributes to the creation of support documentation, provides first-line investigation and gathers information to enable incident resolution and allocate incidents. The role also acts as the routine contact point between the organisation and suppliers, supporting the resolution of supplier-related incidents, problems, or unsatisfactory performance, as well as collecting and reporting on supplier performance data.
As part of this role, you will be enrolled in a Level 3 IT Support Technician apprenticeship. Over a 15-month programme, 20% of your working week will be dedicated to study and training towards this qualification. Due to the operational demands of this role, the successful candidate will be required to be located on site to ensure timely support and efficient IT service delivery across the School.
Hours: Working Monday to Friday 8am – 17:00pm (with a one-hour lunch), you will be required to work one Saturday morning every four weeks in term-time.
Salary: As this role is an entry-level apprenticeship, the salary will be determined according to the relevant National Minimum Wage or National Living Wage rates.
The School
Oundle and Laxton Junior Schools have long been associated with the very best of modern independent education, especially boarding. The Schools take seriously their responsibility to pupils so that they can emerge as decent, open-minded adults; ambitious about what they can go on to achieve and contribute. Over 1400 pupils are on roll at the School, of whom 840 are full boarders. Academic results are steadfastly excellent. A team of around 800 staff, both academic and support, ensure an education of the highest standard is in place across the Schools with the efforts of the whole team focused on this fundamental aim.
Living in Oundle
We are fortunate in our location at the heart of a beautiful market town. School and town are part of the same community and our pupils take their place within this community, not isolated from it. The town has a spirited cultural life, with an annual international festival, literature festival, and frequent performances of nationally touring shows at the School’s Stahl Theatre.
To apply
Full details of the role, including hours of work and salary, can be found at the “Job Description” link, below. If you are excited by this opportunity, please complete and return an application form and supplement to the application before the closing date. Please note CV submissions cannot be accepted. Interview date is to be agreed with shortlisted candidates.
If you have any questions about the role, please contact: HR Department, Oundle School, The Bursary, Church Street, Oundle, Peterborough, PE8 4EE Email c/o: opportunities@oundleschool.org.uk or Tel: 01832 277193.
Oundle School and Laxton Junior School are proud to be equal opportunity employers and we welcome applications from all. Both Schools are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service.
Recruitment Agencies
The Corporation of Oundle School has an internal recruitment department, but where agency support is required, we will engage our trusted partners. Our adverts are intended to encourage direct interest from potential applicants, not recruitment agencies. Speculative CVs sent from sources other than directly from a candidate will not be acknowledged or considered.
Apprentice IT Helpdesk Analyst employer: Loveoundle
Contact Detail:
Loveoundle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Helpdesk Analyst
✨Tip Number 1
Get to know the company! Research Oundle School and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support roles. Think about how you would handle specific scenarios, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity and ready to take the next step in your career.
We think you need these skills to ace Apprentice IT Helpdesk Analyst
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what Oundle School is looking for in an Apprentice IT Helpdesk Analyst and help you tailor your application accordingly.
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you’re excited about the role and eager to learn. Mention any relevant experiences or interests that demonstrate your enthusiasm for technology and support.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. Avoid fluff and focus on what makes you a great fit for the role. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, it shows you’re following instructions, which is super important for this role.
How to prepare for a job interview at Loveoundle
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common troubleshooting steps and be ready to discuss how you would handle typical helpdesk scenarios. This shows you're proactive and prepared!
✨Show Your Communication Skills
As an IT Helpdesk Analyst, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be ready to demonstrate your ability to listen and respond to user needs.
✨Familiarise Yourself with the School's Environment
Research Oundle School and its IT services. Knowing about their systems and any recent tech initiatives can give you an edge. It shows genuine interest and helps you tailor your responses to align with their goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only demonstrates your enthusiasm but also helps you gauge if the position is the right fit for you.