At a Glance
- Tasks: Deliver exceptional customer experiences in social housing refurbishment projects.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy 26 days holiday, private medical insurance, and performance-based bonuses.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Proven experience as a Resident Liaison Officer with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Permanent - Full Time – 40 Hours
An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team, covering Yorkshire and Nottingham. Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.
We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Resident Liaison Officer with a proven track record of successfully managing the workload across planned maintenance programmes, as well as having a strong knowledge of internal and external programmes.
Benefits:
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Senior Resident Liaison Officer – Refurbishment in West Bridgford employer: Lovell
As a Resident Liaison Officer in our Nottingham office, you will be part of a vibrant and supportive team dedicated to enhancing community engagement during refurbishment projects. We offer competitive salaries, excellent benefits, and ample opportunities for professional growth, ensuring that our employees feel valued and empowered in their roles. Join us to make a meaningful impact while enjoying a collaborative work culture that prioritises your development and well-being.
