At a Glance
- Tasks: Be the friendly face for residents during housing refurbishments and ensure their voices are heard.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy 26 days holiday, private medical insurance, and an annual bonus linked to performance.
- Other info: Join a diverse team that values innovation and empowers you to make impactful decisions.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring.
We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we’d love to hear from you.
Benefits:
- Holidays - 26 days + ability to purchase additional holiday
- Annual bonus linked to company performance
- Private medical insurance
- Life Assurance
- Pension
- Digital GP and Employee Assistance Programme (EAP)
- Sharesave scheme
- Access to our discount portal, LifeStyleHub
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this.
We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application.
Resident Liaison Officer in Totnes employer: Lovell
Lovell is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With a strong commitment to innovation in housing development, employees benefit from competitive perks such as 26 days of holiday, private medical insurance, and a sharesave scheme, all while working in the vibrant city of Nottingham. As an Investors in People Gold award employer, Lovell empowers its team members to thrive and make impactful contributions to the communities they serve.
