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- Tasks: Deliver exceptional customer experiences on social housing refurbishment projects.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy competitive salary, bonus potential, 26 days holiday, and private medical insurance.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Proven experience as a Senior Resident Liaison Officer with strong communication skills.
- Other info: Be part of an award-winning team that values diversity and empowers its members.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.
We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Senior Resident Liaison Officer with a proven track record of successfully managing the workload across planned maintenance programmes, as well as having a strong knowledge of internal and external programmes.
Benefits:
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Senior Resident Liaison Officer Refurbishment employer: Lovell
Contact Detail:
Lovell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer Refurbishment
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Senior Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience in customer service and communication. This will help you stand out as the perfect fit for their team.
✨Tip Number 3
Showcase your skills! Bring examples of your past work managing planned maintenance programmes to the interview. Highlight your administration skills and familiarity with CRM systems to demonstrate you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our dynamic Partnership team.
We think you need these skills to ace Senior Resident Liaison Officer Refurbishment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Resident Liaison Officer role. Highlight your customer service experience and any relevant administration skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our dynamic Partnership team. Be engaging and let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on your experience with social housing refurbishment contracts and managing workloads across planned maintenance programmes. We want to see how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our growing Refurbishment business.
How to prepare for a job interview at Lovell
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Resident Liaison Officer and the specifics of refurbishment projects. Familiarise yourself with the company’s values and recent projects to show that you’re genuinely interested.
✨Showcase Your Communication Skills
Since this role requires exceptional communication skills, prepare examples from your past experiences where you successfully managed resident concerns or improved customer satisfaction. Be ready to demonstrate how you can engage effectively with diverse groups.
✨Be Proactive in Your Approach
Highlight your proactive nature by discussing how you've taken initiative in previous roles. Think of situations where you anticipated issues before they arose and how you resolved them, especially in a refurbishment context.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding their commitment to community and employee development.