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- Tasks: Lead resident engagement and improve communication across projects while mentoring a team.
- Company: Join Lovell, a top provider of affordable homes with a commitment to community and innovation.
- Benefits: Enjoy 26 days holiday, private medical insurance, and performance bonuses.
- Why this job: Make a real difference in people's lives and contribute to a culture of excellence.
- Qualifications: Experience in customer care, strong IT skills, and a passion for teamwork.
- Other info: Be part of a diverse team that values empowerment and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
40 hours per week
An exciting opportunity has arisen for a Resident Liaison Officer Lead to join us working between different sites, including Quinton. Reporting to the Customer Experience Manager / Operations Manager you will be instrumental in driving consistency, quality, and engagement across resident communications and processes. You’ll apply our resident engagement framework and ensure our resident information packs are accurate, accessible, and aligned across projects. By spending time with site teams and residents, you’ll identify opportunities for improvement and turn insights into meaningful actions.
You’ll work closely with Resident Liaison Officers (RLOs), providing guidance, mentoring, and ongoing support to help them deliver outstanding service. In addition you will monitor complaints and lessons learned to promote social value and support the set-up of new projects and CRM systems. You’ll be a champion for collaboration, continuous improvement, and clear communication, ensuring that every task is completed to a high standard and on time.
We are looking for someone with experience in a similar customer care role. You will have good IT skills (Microsoft Word, Excel, PowerPoint, Outlook) and have the ability to research content, analyse feedback/KPI results and influence without authority. If you’re a team player with strong communication skills, a keen eye for detail, and a passion for making a difference in people’s lives, this is your chance to contribute to a culture of excellence and help Lovell deliver a resident experience we can all be proud of.
Benefits:
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV salary sacrifice car scheme
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Resident Liaison Officer Lead employer: Lovell
Contact Detail:
Lovell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Resident Liaison Officer Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in customer care and your knack for communication. Share specific examples of how you've improved processes or engaged with residents in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Lovell, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in a Resident Liaison Officer Lead.
We think you need these skills to ace Resident Liaison Officer Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer Lead role. Highlight your relevant experience in customer care and any specific skills that match the job description, like your IT skills or ability to analyse feedback.
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you've effectively communicated with teams or residents in the past. Share examples that show your ability to engage and collaborate.
Emphasise Your Team Spirit: We love team players! Make sure to mention any experiences where you’ve worked closely with others, especially in mentoring or guiding roles. This will show us that you can support our Resident Liaison Officers effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lovell
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resident Liaison Officer Lead role. Familiarise yourself with the job description and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've effectively communicated with residents or team members in the past. Think about specific situations where your clear communication made a difference, and be ready to share these stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've identified opportunities for improvement in previous roles. Think of instances where you've turned feedback into actionable insights. This will highlight your ability to drive continuous improvement, which is crucial for the Resident Liaison Officer Lead position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach to understanding the organisation.
