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- Tasks: Be the friendly face connecting residents with our project team during housing refurbishments.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy 26+ days holiday, annual bonuses, private medical insurance, and more!
- Why this job: Make a real difference in people's lives while enhancing your communication and organisational skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Join a supportive team that values diversity and empowers you to make an impact.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring.
We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we’d love to hear from you.
Benefits:
- Holidays - 26 days + ability to purchase additional holiday
- Annual bonus linked to company performance
- Private medical insurance
- Life Assurance
- Pension
- Digital GP and Employee assistance programme (EAP)
- Sharesave scheme
- Access to our discount portal, LifeStyleHub
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application.
Resident Liaison Officer employer: Lovell
Contact Detail:
Lovell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research Lovell's projects, values, and community initiatives. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to connect with residents and stakeholders. Role-play scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Attend local events or online forums related to social housing and community engagement. Building relationships now can open doors later, and you might even meet someone from Lovell!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Lovell and contributing to their mission of enhancing communities.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Customer Focus: As a Resident Liaison Officer, your ability to connect with residents is key. Make sure to highlight any previous experience where you've provided exceptional customer service or resolved complaints effectively.
Be Organised and Detail-Oriented: We love a candidate who can keep things in order! Mention any tools or methods you use to stay organised, especially if you've managed records or data in the past. It’ll show us you’re ready for the CRM system!
Communicate Clearly: Since you'll be the link between residents and the project team, clear communication is vital. Use your application to demonstrate your communication skills—whether through writing or examples of how you’ve kept stakeholders informed.
Emphasise Your Empathy: Empathy is crucial in this role. Share experiences where you’ve shown understanding and support to others, especially in challenging situations. This will resonate well with our commitment to creating positive customer outcomes.
How to prepare for a job interview at Lovell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with social housing refurbishment projects and think about how your skills align with the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Think about times when you resolved complaints or built strong relationships, as these stories will demonstrate your ability to excel in this role.
✨Demonstrate Empathy and Professionalism
During the interview, it's important to convey your empathetic approach to customer service. Share experiences where you went above and beyond to support residents or clients. This will highlight your commitment to delivering outstanding service and creating positive outcomes for customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, community engagement initiatives, or how they measure resident satisfaction. This shows that you're not only interested in the position but also in how you can contribute to their goals and values.