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- Tasks: Support social housing refurbishment projects and ensure a smooth customer journey.
- Company: Join Lovell, a leading provider of affordable homes with a commitment to innovation.
- Benefits: Enjoy 26 days holiday, life assurance, private medical insurance, and a cycle to work scheme.
- Other info: Be part of a diverse team that values inclusion and empowers you to make an impact.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service and administration.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, you will support the successful delivery of our social housing refurbishment projects.
You will oversee the full customer journey, from pre-start visits and resident profiling through day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will be an excellent communicator with strong customer service and administrative skills and be comfortable using Microsoft Office to support accurate record-keeping and day-to-day coordination.
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Liaison Officer Liaison Officer in Nottingham employer: Lovell
Contact Detail:
Lovell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer Liaison Officer in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Lovell's projects and values so you can chat about them during your interview. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and stakeholders. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and company culture. They might even give you a heads-up on what to expect in the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Lovell team and ready to contribute to their mission of building quality homes.
We think you need these skills to ace Liaison Officer Liaison Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Liaison Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: As a Resident Liaison Officer, communication is key! Use your application to demonstrate your ability to engage with residents and stakeholders. Share examples of how you've handled complaints or built positive relationships in the past.
Be Organised and Proactive: We love candidates who are organised and take initiative. In your application, mention any tools or methods you use to stay on top of tasks and manage records. This will show us you're ready to handle the day-to-day coordination we need.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team at Lovell!
How to prepare for a job interview at Lovell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as customer journey management and complaint handling. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've successfully engaged with residents or stakeholders. Be ready to discuss how you handle difficult conversations or complaints, as this will highlight your customer service skills.
✨Demonstrate Organisational Skills
Since the role involves maintaining accurate records and supporting project administration, be prepared to discuss your organisational strategies. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly, especially when using CRM systems.
✨Emphasise Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you've gone above and beyond in your previous roles, whether it was improving processes or enhancing resident relationships. This will show that you’re not just reactive but also proactive in your approach to challenges.