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- Tasks: Support social housing refurbishment projects and ensure a smooth customer journey.
- Company: Join Lovell, a leading provider of affordable homes with a commitment to innovation.
- Benefits: Enjoy 26 days holiday, life assurance, private medical insurance, and more.
- Other info: Be part of a diverse team that values inclusion and empowers you to make an impact.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, you will support the successful delivery of our social housing refurbishment projects.
You will oversee the full customer journey, from pre-start visits and resident profiling through day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will be an excellent communicator with strong customer service and administrative skills and be comfortable using Microsoft Office to support accurate record-keeping and day-to-day coordination.
Bonus entitlement based on performance KPIs:
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Liaison Officer (Permanent) employer: Lovell
Contact Detail:
Lovell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer (Permanent)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for the team. We want to see your personality shine!
✨Tip Number 3
Practice your communication skills. As a Liaison Officer, you’ll need to engage with residents and stakeholders confidently. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. We love seeing that proactive attitude!
We think you need these skills to ace Liaison Officer (Permanent)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Liaison Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: As a Resident Liaison Officer, communication is key! Use your application to demonstrate your ability to engage with residents and stakeholders. Share examples of how you've handled complaints or built positive relationships in the past.
Be Organised and Proactive: We love candidates who are organised and take initiative. In your application, mention any tools or methods you use to stay on top of tasks and manage records. This will show us you're ready to handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lovell
✨Know the Company Inside Out
Before your interview, take some time to research Lovell and their commitment to social housing refurbishment. Understand their values, recent projects, and how they engage with communities. This will not only show your interest but also help you align your answers with their mission.
✨Showcase Your Communication Skills
As a Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Think about times when you handled complaints or built relationships, and be ready to discuss these experiences during the interview.
✨Demonstrate Organisational Skills
Since the role involves maintaining accurate records and supporting project administration, be prepared to talk about your organisational strategies. Share specific tools or methods you use to stay organised, especially when managing multiple tasks or projects simultaneously.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, and how success is measured in the role. This shows you're genuinely interested and helps you assess if the company is the right fit for you.