At a Glance
- Tasks: Carry out responsive maintenance and resolve issues in properties across Yorkshire and Lincolnshire.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy a competitive salary, company van, travel allowance, and excellent health benefits.
- Other info: Be part of a diverse team that values empowerment and innovation in a supportive environment.
- Why this job: Make a real difference by enhancing customer experiences and ensuring high-quality standards.
- Qualifications: Solid knowledge of construction, health and safety standards, and good trade practices required.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a Customer Care Operative to carry out reactive/responsive maintenance during the maintenance period. Reporting to the Customer Care Manager, you’ll attend properties across Yorkshire and Lincolnshire, successfully resolve issues and ensure all work is completed safely, professionally and to a high standard.
In this role, you’ll liaise with occupants and provide essential support to subcontractors as needed. You’ll also build strong relationships with purchasers, identifying areas for improvement and implementing solutions that enhance the overall customer experience while maintaining a customer-focused approach.
Type of works that you’ll be undertaking include joinery, mastic and sealing works, painting, patch up repairs and general making good. All completed work must meet high-quality standards, achieve customer satisfaction and comply with relevant regulations and industry standards. A key aspect of the role is maintaining high standards of health and safety for both operatives and occupants and ensuring the successful completion of defects liability works and working as part of a team when needed.
As our Customer Care Operative, you’ll have solid general knowledge of construction, including familiarity with NHBC requirements and a strong understanding of health and safety standards. Our ideal candidate will demonstrate an understanding of structural principles, alongside a sound knowledge of good trade practices. Awareness of environmental regulations is also essential for this role.
Benefits:
- Company Van
- Travel Allowance
- Holidays - 26 days + ability to purchase additional holiday
- Annual bonus linked to company performance
- Private medical insurance
- Life Assurance
- Pension
- Digital GP and Employee assistance programme (EAP)
- Sharesave scheme
- Access to our discount portal, LifeStyle Hub
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this.
We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application.
Customer Care Operative – Responsive Maintenance in Leeds employer: Lovell
Lovell is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With a strong commitment to innovation in housing development, employees benefit from competitive perks such as 26 days of holiday, private medical insurance, and a sharesave scheme, all while working in the vibrant city of Nottingham. As an Investors in People Gold award employer, Lovell empowers its team members to thrive and make impactful contributions to the communities they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Operative – Responsive Maintenance in Leeds
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Lovell, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Care Operative – Responsive Maintenance at Lovell.
We think you need these skills to ace Customer Care Operative – Responsive Maintenance in Leeds
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Lovell
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
