At a Glance
- Tasks: Be the vital link between residents and our project team, ensuring exceptional customer experiences.
- Company: Join Lovell, a leading provider of affordable homes with a commitment to innovation and excellence.
- Benefits: Enjoy 26 days holiday, life assurance, private medical insurance, and a cycle to work scheme.
- Other info: Join a dynamic team with opportunities for personal growth and a focus on diversity and inclusion.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in resident liaison, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Halifax office within a wider delivery team and responsible to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. In addition, you will be comfortable in the use of Microsoft Office, and ideally with some experience of EasyBop systems.
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Liaison Officer Liaison Officer in Halifax employer: Lovell
Lovell is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community engagement. With a strong commitment to innovation in social housing refurbishment, employees benefit from competitive perks such as 26 days of holiday, private medical insurance, and a sharesave scheme, all while working in a dynamic team environment in Halifax. As an Investors in People Gold award employer, Lovell empowers its staff to make impactful decisions, ensuring a rewarding career path for those looking to contribute meaningfully to their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Liaison Officer Liaison Officer in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience. This will help you stand out as the perfect fit for their team.
✨Tip Number 3
Showcase your communication skills! As a Liaison Officer, you'll be the bridge between residents and the project team. Practice articulating your thoughts clearly and confidently during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Liaison Officer Liaison Officer in Halifax
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Liaison Officer role. Highlight your experience in customer service and any relevant projects you've worked on, especially those involving resident engagement.
Showcase Your Communication Skills:As a Liaison Officer, communication is key! Use your application to demonstrate how you've effectively communicated with residents or stakeholders in the past. Share specific examples that show your proactive approach.
Be Organised and Detail-Oriented:Mention your organisational skills and attention to detail in your application. Since you'll be maintaining records and overseeing customer journeys, it's important to convey that you can handle multiple tasks efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company!
How to prepare for a job interview at Lovell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as resident profiling and complaint handling. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Liaison Officer, effective communication is crucial. Prepare examples from your past experiences where you've successfully engaged with residents or stakeholders. Be ready to discuss how you handle difficult conversations and ensure a positive customer experience.
✨Be Organised and Proactive
Highlight your organisational skills during the interview. Discuss how you manage your time and keep accurate records, especially when using CRM systems. Being proactive in addressing potential issues before they arise can set you apart from other candidates.
✨Emphasise Your Team Spirit
Since you'll be working within a dynamic partnership team, it's important to convey your ability to collaborate effectively. Share examples of how you've worked well in teams before, and express your enthusiasm for contributing to a positive work environment at Lovell.
