At a Glance
- Tasks: Be the vital link between residents and project teams, ensuring exceptional customer experiences.
- Company: Join Lovell, a leading provider of affordable homes with a commitment to innovation and community.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a cycle to work scheme.
- Other info: Join a dynamic team with opportunities for personal growth and a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in resident liaison, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Halifax office within a wider delivery team and responsible to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. In addition, you will be comfortable in the use of Microsoft Office, and ideally with some experience of EasyBop systems.
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Innovation Liaison Officer in Halifax employer: Lovell
Lovell is an exceptional employer, renowned for its commitment to employee development and community enhancement. With a supportive work culture that values diversity and inclusion, employees enjoy a range of benefits including generous holiday entitlement, private medical insurance, and performance-based bonuses, all while contributing to meaningful social housing projects in Halifax. As an Investors in People Gold award employer, Lovell empowers its team members to thrive and innovate, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Innovation Liaison Officer in Halifax
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re genuinely interested in their work and how you can contribute to their success. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to engage effectively with residents and stakeholders. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Innovation Liaison Officer in Halifax
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Innovation Liaison Officer role. Highlight your experience in customer care and any relevant projects you've worked on that showcase your ability to engage with residents and stakeholders.
Showcase Your Organisational Skills:Since the role requires a lot of coordination, emphasise your organisational skills in your application. Mention specific tools or methods you use to keep track of tasks and communications, especially if you're familiar with CRM systems.
Demonstrate Proactivity:We love candidates who take initiative! In your application, share examples of how you've proactively solved problems or improved processes in previous roles. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Lovell!
How to prepare for a job interview at Lovell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as customer journey management and stakeholder engagement. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves engaging with residents and stakeholders, be prepared to discuss your communication style. Think of examples where you've successfully handled complaints or built positive relationships. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Proactive and Organised
Highlight your organisational skills and proactive approach. Share specific instances where you've managed multiple tasks or projects effectively. This will reassure the interviewers that you can handle the demands of overseeing the full customer journey and maintaining accurate records.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft Office and EasyBop systems, be ready to discuss it. If not, take some time to learn the basics of these tools. Showing that you're tech-savvy and willing to learn will give you an edge and demonstrate your commitment to the role.
