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- Tasks: Be the vital link between residents and our project team, ensuring exceptional customer experiences.
- Company: Join Lovell, a leading provider of affordable homes with a commitment to innovation and community.
- Benefits: Enjoy bonuses, 26 days holiday, private medical insurance, and a cycle to work scheme.
- Other info: Join a diverse team that values empowerment and personal growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Permanent - Full Time 40 Hours
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Halifax office within a wider delivery team and responsible to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects.
Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes. You will be an excellent communicator with strong customer service and administrative skills. In addition, you will be comfortable in the use of Microsoft Office, and ideally with some experience of EasyBop systems.
Benefits:
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this.
We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Locations
Resident Liaison Officer Refurbishment in Halifax, Yorkshire employer: Lovell
Contact Detail:
Lovell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer Refurbishment in Halifax, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Resident Liaison Officers. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 3
Show off your communication skills! During interviews, practice active listening and respond thoughtfully. Remember, they want to see how you engage with others, just like you would with residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at Lovell.
We think you need these skills to ace Resident Liaison Officer Refurbishment in Halifax, Yorkshire
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for providing exceptional customer experiences. Share examples of how you've gone above and beyond for residents or clients in the past. This will help us understand your commitment to the role!
Be Organised and Clear: We love a well-structured application! Make sure your CV and cover letter are easy to read and clearly outline your relevant experience. Use bullet points where possible to highlight your skills and achievements, especially those related to project administration and communication.
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to our Resident Liaison Officer role. Mention specific aspects of the job description that resonate with you and how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lovell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing resident communications and overseeing customer journeys. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've successfully engaged with residents or stakeholders. Be ready to discuss how you handle complaints and ensure a positive customer experience, as this will highlight your suitability for the position.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities, so come prepared to discuss how you manage workloads and keep track of multiple tasks. You might want to share specific tools or methods you use to stay organised, especially if you have experience with CRM systems or project administration.
✨Emphasise Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you've gone above and beyond to support residents or improve processes. Highlighting your proactive nature will show that you're not just reactive but also someone who can anticipate needs and drive positive outcomes.