We are seeking a
Customer Care Operative
to carry out reactive/responsive maintenance during maintenance period. Reporting to the Customer Care Manager,
youll
attend properties across
Yorkshire and Lincolnshire , successfully resolve issues and ensure all work is completed safely, professionally and to a high standard.
In this role,
youll
liaise with occupants and provide essential support to subcontractors as needed.
Youll
also build strong relationships with purchasers,
identifying
areas for improvement and implementing solutions that enhance the overall customer experience while
maintaining
a customer-focused approach.
Type of works that
youll
be undertaking Joinery, mastic and sealing works, painting, patch up repairs and general making good.
All completed work must meet high-quality standards, achieve customer
satisfaction
and
comply with
relevant regulations and industry standards. A key aspect of the role is
maintaining
high standards
of health and safety for both operatives and occupants and ensuring the successful completion of defects liability works and working part of a team when needed.
As our Customer Care Operative,
youll
have solid general knowledge of construction, including familiarity with NHBC requirements and a strong understanding of health and safety standards. Our ideal candidate will
demonstrate
an understanding of structural principles, alongside a sound knowledge of good trade practices. Awareness of environmental regulations is also essential for this role.
Benefits
Company Van Travel Allowance Holidays - 26 days + ability to
purchase
additional
holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee
assistance
programme (EAP) Sharesave scheme Access to our discount portal,
LifeStyle
Hub
As an Investors in People Gold award employer, Lovell is the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths,
skills
and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell
a great place
to work for all.
Please refer to the Job Description upon completing your application.
TPBN1_UKTJ
Customer Care Operative Responsive Maintenance in Grantham employer: Lovell
As a Resident Liaison Officer in our Nottingham office, you will be part of a vibrant and supportive team dedicated to enhancing community engagement during refurbishment projects. We offer competitive salaries, excellent benefits, and ample opportunities for professional growth, ensuring that our employees feel valued and empowered in their roles. Join us to make a meaningful impact while enjoying a collaborative work culture that prioritises your development and well-being.
