At a Glance
- Tasks: Be the friendly face connecting residents with our project team during housing refurbishments.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy 26+ days holiday, annual bonuses, private medical insurance, and more.
- Other info: Join a supportive team that values diversity and empowers you to make an impact.
- Why this job: Make a real difference in people's lives while enhancing your communication and organisational skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Permanent
Full Time
40
hours We are seeking a
confident and
customer
-
focused
Resident Liaison Officer
to support the successful delivery of our
social housing
refurbishment projects.
Acting as the key link between residents, the project
team
and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
In this role, you will manage all aspects of the customer journey
from
pre
-
start
visits and profiling, to daily communication, complaint
resolution
and aftercare.
You will
maintain
accurate
records on our CRM system, support project administration, and build strong relationships with residents,
leaseholders
and wider stakeholders.
You will also help deliver community engagement initiatives, resident events,
newsletters
and satisfaction monitoring.
We are looking for a highly organised communicator who shows empathy,
professionalism
and a proactive approach.
If you are dedicated to delivering outstanding service and creating positive customer outcomes,
wed
love to hear from you.
Benefits Holidays - 26 days
+ ability to
purchase
additional
holiday
Annual bonus linked to company performance
Private medical insurance
Life Assurance
Pension
Digital GP
and
Employee
A
ssistance
P
rogramme
(EAP)
Sharesave scheme
Access to our discount portal,
Life Style
Hub
As an Investors in People Gold award employer, Lovell is the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real
people
and looking after our own people; developing talent is key to achieving this.
We understand that the success of our
organisation
comes from the strengths,
skills
and personalities of our people.
Lovell is an equal
opportunities
employer who
encourage
and
value
diversity and inclusion within our teams.
The Lovell
culture is one that has been successful for many years.
It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell
a great place
to work for all.
Please refer to the Job Description upon completing your application.
TPBN1_UKTJ
Resident Liaison Officer in Gloucester employer: Lovell
Lovell is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With a strong commitment to innovation in housing development, employees benefit from competitive perks such as 26 days of holiday, private medical insurance, and a sharesave scheme, all while working in the vibrant city of Nottingham. As an Investors in People Gold award employer, Lovell empowers its team members to thrive and make impactful contributions to the communities they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lovell. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lovell before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lovell:Your cover letter is your chance to shine! Tell us why you want to work at Lovell specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lovell!
How to prepare for a job interview at Lovell
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
