At a Glance
- Tasks: Support social housing refurbishment projects and ensure residents have an exceptional experience.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Competitive salary, car allowance, 26 days holiday, private medical insurance, and more.
- Other info: Dynamic team culture focused on empowerment, diversity, and career growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in resident liaison, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Wakefield office within a wider delivery team and responsible to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects.
Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. You will oversee the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare.
You will be responsible for maintaining accurate and up‑to‑date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes. You will be an excellent communicator with strong customer service and administrative skills. In addition, you will be comfortable in the use of Microsoft Office, and ideally with some experience of EasyBop systems.
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Resident Liaison Officer – Refurbishment in Wakefield employer: Lovell Partnerships Ltd
Lovell is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community enhancement. With competitive salaries, comprehensive benefits including private medical insurance and a cycle to work scheme, and a commitment to empowering staff at all levels, Lovell fosters an environment where every team member can thrive while making a meaningful impact in the social housing sector from their Wakefield office.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer – Refurbishment in Wakefield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lovell and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and stakeholders effectively. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads or handled complaints in the past. This will demonstrate your proactive nature and ability to keep everything running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Resident Liaison Officer – Refurbishment in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer service and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with social housing refurbishment if you have it.
Show Off Your Communication Skills:As a Resident Liaison Officer, communication is key. In your application, demonstrate your ability to engage with residents and stakeholders effectively. Share examples of how you've handled complaints or built relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lovell Partnerships Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing resident communications and overseeing customer journeys. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is crucial. Prepare examples from your past experiences where you've successfully engaged with residents or stakeholders. Be ready to discuss how you handle complaints and ensure a positive customer experience, as this will highlight your suitability for the position.
✨Demonstrate Organisational Skills
Since the role involves managing workloads across planned maintenance programmes, be prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and maintain accurate records, especially if you have experience with CRM systems like EasyBop.
✨Emphasise Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you've gone above and beyond to support residents or improve processes. Highlighting your proactive nature will show that you're not just reactive but also someone who can anticipate needs and drive positive outcomes.
