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- Tasks: Support residents during housing projects and ensure exceptional customer experiences.
- Company: Lovell, a leading provider of affordable homes with a strong community focus.
- Benefits: 26 days holiday, annual bonus, private medical insurance, and pension.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team committed to innovation and community enhancement.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring.
We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we’d love to hear from you.
- Holidays - 26 days + ability to purchase additional holiday
- Annual bonus linked to company performance
- Private medical insurance
- Life Assurance
- Pension
- Digital GP and Employee assistance programme (EAP)
- Access to our discount portal, LifeStyle Hub
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Resident Liaison Officer employer: Lovell Partnerships Ltd
Contact Detail:
Lovell Partnerships Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lovell and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a pro at keeping residents informed and happy. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult situations with residents or clients in the past. This will demonstrate your ability to create positive customer outcomes, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the position.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure a positive experience for residents or clients in the past.
Be Organised and Detail-Oriented: Since this role involves managing various aspects of the customer journey, we recommend showcasing your organisational skills. Mention any tools or systems you’ve used to keep track of communications and records.
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and don’t forget to tailor your application to the specifics of the Resident Liaison Officer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lovell Partnerships Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing resident communications and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with residents or stakeholders. Highlight how you resolved issues or improved customer satisfaction, as this will illustrate your ability to excel in the role.
✨Demonstrate Empathy and Professionalism
During the interview, convey your empathetic approach to dealing with residents. Share stories that showcase your ability to understand their concerns and provide support. This will resonate well with the interviewers, as they are looking for someone who can create positive customer outcomes.
✨Prepare Questions About Community Engagement
Since community engagement is a key part of the role, come prepared with questions about their initiatives and how you can contribute. This shows your proactive attitude and genuine interest in enhancing the communities they serve, making you a standout candidate.