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- Tasks: Deliver exceptional customer experiences on social housing refurbishment projects.
- Company: Join a dynamic Partnership team at a growing refurbishment business.
- Benefits: Enjoy 26 days holiday, private medical insurance, and performance bonuses.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Proven experience in customer service and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.
We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Senior Resident Liaison Officer with a proven track record of successfully managing the workload across planned maintenance programmes, as well as having a strong knowledge of internal and external programmes.
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme
- The Lovell Way to EV Digital GP
- Employee assistance programme
Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
Senior Resident Liaison Officer – Refurbishment in Nottingham employer: Lovell Partnerships Ltd
Contact Detail:
Lovell Partnerships Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer – Refurbishment in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the refurbishment and social housing sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and project management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight specific examples of how you've successfully managed resident relationships and resolved issues in past roles. This will demonstrate your fit for the Senior Resident Liaison Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Senior Resident Liaison Officer – Refurbishment in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about delivering a first-class customer experience, make sure to highlight your exceptional communication skills in your application. Use examples from your past experiences to demonstrate how you've effectively engaged with residents and resolved issues.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor your application to reflect the specific requirements of the Senior Resident Liaison Officer role. Mention your experience with social housing refurbishment contracts and any relevant CRM systems you’ve used.
Be Proactive in Your Approach: We love a proactive attitude! In your application, share instances where you took the initiative to improve customer satisfaction or streamline processes. This will show us that you’re the engaging individual we’re looking for.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and keep track of your application!
How to prepare for a job interview at Lovell Partnerships Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of social housing refurbishment. Brush up on recent projects and understand the challenges faced in this sector. This will show your potential employer that you’re not just interested in the role, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, exceptional communication is key. Prepare examples from your past experiences where you’ve successfully managed resident concerns or improved customer satisfaction. This will help demonstrate your ability to engage effectively with residents and stakeholders.
✨Be Proactive in Your Approach
During the interview, highlight instances where you took the initiative to solve problems or improve processes. Employers love candidates who can think on their feet and take charge, especially in a dynamic environment like refurbishment.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, do a bit of research on common platforms used in the industry. Showing that you’re willing to learn and adapt will make you stand out as a candidate who’s ready to hit the ground running.