At a Glance
- Tasks: Support social housing refurbishment projects and ensure residents have an exceptional experience.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a cycle to work scheme.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
You will oversee the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare. You will be responsible for maintaining accurate and up‑to‑date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes.
You will be an excellent communicator with strong customer service and administrative skills and be comfortable using Microsoft Office to support accurate record‑keeping and day‑to‑day coordination.
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Resident Liaison Officer – Refurbishment in Nottingham employer: Lovell Partnerships Ltd
Lovell is an exceptional employer, renowned for its commitment to employee development and community enhancement. With a supportive work culture that empowers staff to make impactful decisions, employees enjoy a range of benefits including 26 days of holiday, private medical insurance, and access to a discount portal. Located in Nottingham, the role of Resident Liaison Officer offers a unique opportunity to engage with residents and stakeholders, ensuring a rewarding experience while contributing to high-quality housing projects.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer – Refurbishment in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lovell and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and stakeholders effectively. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed workloads in previous roles. Being able to demonstrate your proactive nature and ability to handle multiple tasks will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Resident Liaison Officer – Refurbishment in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in social housing refurbishment and your ability to engage with residents and stakeholders effectively.
Showcase Your Communication Skills:Since communication is key in this role, give examples of how you've successfully managed resident interactions or resolved complaints in the past. We want to see your customer service skills shine through!
Be Organised and Proactive:Demonstrate your organisational skills by outlining how you manage workloads and keep records up-to-date. Mention any tools or systems you’ve used, especially if you're familiar with CRM systems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Lovell Partnerships Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing resident communications and overseeing customer journeys. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've successfully engaged with residents or stakeholders. Be ready to discuss how you handle complaints and ensure a positive customer experience, as this will highlight your suitability for the position.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities, so come prepared to discuss how you manage your workload and keep accurate records. You might want to share specific tools or methods you use to stay organised, especially when dealing with multiple projects or tasks at once.
✨Emphasise Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you've gone above and beyond to support residents or improve processes. Highlighting your proactive nature will show that you're not just reactive but also someone who can anticipate needs and drive positive outcomes.
