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- Tasks: Support residents during housing projects and ensure exceptional customer experiences.
- Company: Lovell, a leading provider of affordable homes with a strong community focus.
- Benefits: Competitive salary, excellent benefits, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while enhancing your communication and organisational skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team committed to innovation and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.
In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring.
We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we would love to hear from you.
As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this.
We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Competitive Salary + Excellent Benefits + Car/Car Allowance
Resident Liaison Officer in Liverpool employer: Lovell Partnerships Limited
Contact Detail:
Lovell Partnerships Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lovell. Check out their website and social media to understand their values and community initiatives. This will help you connect with them during your chat.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a pro at talking to people. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult situations with residents or clients in the past. Highlighting your ability to understand and resolve issues will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Resident Liaison Officer in Liverpool
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure a positive experience for residents or clients in the past.
Be Organised and Detail-Oriented: Since this role involves managing various aspects of the customer journey, it’s crucial to demonstrate your organisational skills. Share examples of how you’ve kept track of multiple tasks or projects effectively.
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and don’t forget to show a bit of personality! We love seeing applicants who can connect with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lovell Partnerships Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing customer journeys and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples of how you've effectively communicated with customers or stakeholders in the past. Be ready to discuss how you would handle daily communications and resolve complaints, showcasing your empathy and professionalism.
✨Highlight Your Organisational Skills
This role requires excellent organisation, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any experience you have with CRM systems or project administration, as this will demonstrate your ability to keep accurate records and support project teams effectively.
✨Emphasise Community Engagement Experience
Since community engagement is a key part of the role, think about any relevant experiences you have in organising events or initiatives. Be ready to share ideas on how you could enhance resident satisfaction and build strong relationships within the community, aligning with Lovell's commitment to positive customer outcomes.