Customer Care Coordinator

Permanent | Full Time

Hours –8:30am to 5pm Mon-Thurs and 8:30-4pm Fri

Do you thrive in a fast-paced customer-focused environment where no two days are the same? Are you highly organised, confident managing multiple priorities, and passionate about delivering an excellent customer experience? If so, we'd love to hear from you.

We are looking for a Customer Care Coordinator to join our busy Customer Care team, playing a vital role in ensuring customers receive a responsive and professional service following the completion of their new home. Reporting to the Head of Customer Care, you'll act as a key point of contact for homeowners, contractors, site teams, and internal departments, helping to coordinate defect resolution and deliver a positive customer journey.

In this varied and rewarding role, you'll manage customer enquiries via telephone, email and written correspondence, ensuring all defects are logged accurately and handled in line with agreed processes and warranty requirements. You'll coordinate contractors and operatives, arrange appointments and inspections, order materials, and work closely with technical, commercial and site-based teams to ensure issues are resolved efficiently and cost-effectively. You'll also support the wider department with reporting, administration and customer communications, helping to maintainhigh standards of service throughout the customer care process.

We're looking for someone with previous experience in an administrative, coordination or customer service role, ideally within housebuilding, construction, property, repairs or maintenance. You'll be an excellent communicator with strong organisational skills and the ability to remain calm and professional when managing competing demands. Confidence using Microsoft Office and customer management systems is essential, along with a proactive approach and a genuine commitment to customer satisfaction.

Success in this role requires strong attention to detail, resilience, and the ability to build positive relationships with customers, contractors and colleagues alike. You'll enjoy problem solving, take ownership of issues, and be motivated by delivering outcomes that make a real difference to the customer experience.

Benefits

• Discretionary bonus, based on business performance.

• 26 days annual leave

• Life Assurance

• Pension Scheme, 5% matched, defined contribution scheme

• Private Medical Insurance

• Sharesave Scheme

• Employee Assistance Programme

• Salary Sacrifice opportunities exist with our EV scheme, Cycle to Work and Additional Holiday Purchase

• Group Discount Scheme

• 24 Hour Digital GP

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.