Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer experiences and resolve issues effectively.
- Company: Lovell is a top UK provider of affordable homes, known for innovation and quality.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a cycle to work scheme.
- Why this job: Join a supportive culture that values your input and fosters personal growth.
- Qualifications: Construction knowledge and strong communication skills are essential; driving license required.
- Other info: We promote diversity and inclusion, making Lovell a great workplace for everyone.
The predicted salary is between 36000 - 60000 £ per year.
Permanent – Full Time (37.5 hours per week)
Here at Lovell, we are looking for a Customer Care Manager to join our team covering the London area.
Reporting to the Head of Customer Care, you\’ll maintain high standards and deliver continuous improvement in the Lovell customer experience, through effective management and motivation of the Customer Care Operatives.
On a day-to-day basis, you will be responsible for visiting customers in their homes, inspecting and determining defects during the warranty period in line with NHBC guidelines. You’ll instruct contractors to carry out project works (key defects), monitor cost recovery, and liaise with CC Operatives, contractors, and suppliers to monitor and progress defect resolution. You\’ll also have H&S responsibility for the customer care department and provide management of Operatives.
We\’d like our Customer Care Manager to have proven construction technical knowledge and/or background, along with the ability to make decisions for the wellbeing of the customer whilst protecting the business.
A confident communicator, both written and verbal, you’ll have the ability to interact with customers and senior management as well as strong people management skills.
Due to the nature of the role, a clean driving license is essential.
Benefits
- Holidays – 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills, and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, challenge the status quo, and work as one to achieve our goals and make Lovell a great place to work for all.
#J-18808-Ljbffr
Customer Care Manager employer: Lovell Homes
Contact Detail:
Lovell Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarise yourself with NHBC guidelines and construction standards. Understanding these will not only help you in interviews but also demonstrate your commitment to maintaining high standards in customer care.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully motivated teams in the past. This will highlight your ability to lead the Customer Care Operatives effectively.
✨Tip Number 3
Brush up on your communication skills, especially in handling difficult conversations. Being a confident communicator is key in this role, so practice articulating your thoughts clearly and empathetically.
✨Tip Number 4
Network within the construction industry, particularly with professionals who have experience in customer care roles. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and construction. Emphasise your management skills and any previous roles where you improved customer experiences or resolved issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the construction industry. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in past roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, decision-making, and people management. Provide examples that demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Manager.
How to prepare for a job interview at Lovell Homes
✨Showcase Your Technical Knowledge
As a Customer Care Manager, having a solid understanding of construction and technical aspects is crucial. Be prepared to discuss your previous experiences in the industry and how they relate to the role at Lovell.
✨Demonstrate Strong Communication Skills
This role requires effective communication with both customers and senior management. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully managed customer interactions in the past.
✨Highlight Your People Management Experience
Since you'll be managing a team of Customer Care Operatives, it's important to showcase your leadership skills. Share specific instances where you've motivated a team or resolved conflicts to ensure a positive working environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding defect resolution and customer satisfaction. Think of scenarios from your past work where you had to make tough decisions and how you handled them.
