Loveholidays is seeking a Workforce Planning specialist to create and manage schedules across multiple sites and BPO partners. You’ll balance customer demand with agent availability, owning WFM configuration and driving coverage and efficiency.
You will collaborate with Training, Quality and Operations to optimise coaching, performance and service levels, while maintaining data integrity and employee privacy. This role sits in the Workforce Planning team in London.
Senior Workforce Planning & Scheduling Strategist employer: loveholidays
At loveholidays, we are committed to fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Pricing & Revenue Manager, you will benefit from a generous training budget, competitive pension contributions, and the opportunity to enjoy discounted holidays for you and your loved ones. Join us in a collaborative environment where your insights will shape our business strategy and drive meaningful impact in the travel industry.
