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- Tasks: Lead the On Holiday Support and Complaints Team to enhance customer experience.
- Company: Dynamic travel agency focused on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer journeys in a vibrant travel environment.
- Qualifications: Experience in customer operations and strong leadership skills.
- Other info: Based in Hammersmith, with occasional travel for exciting opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A travel agency is seeking a Customer Operations Manager to lead the On Holiday Support and Complaints Team. This pivotal role involves managing relationships with internal and outsourced teams to enhance the customer experience. You will oversee performance metrics, resolve customer complaints swiftly, and ensure continuous improvement in operational efficiency. The position is hybrid, based in Hammersmith, London, with occasional travel, providing a dynamic opportunity to impact our customer journey significantly.
Senior Ops Manager – CX & Travel Safety (Hybrid) employer: loveholidays
Contact Detail:
loveholidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Ops Manager – CX & Travel Safety (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in customer operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer journey and think of ways you can enhance it. We want to see your passion for improving customer experiences!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've resolved complaints or improved operational efficiency. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely excited about joining our team.
We think you need these skills to ace Senior Ops Manager – CX & Travel Safety (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Ops Manager role. Highlight your experience in customer operations and any relevant metrics you've improved in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing customer experiences. Share specific examples of how you've resolved complaints or improved operational efficiency in the past.
Showcase Your Leadership Skills: As a Senior Ops Manager, you'll be leading teams. Make sure to include examples of how you've successfully managed teams or projects, especially in a hybrid or travel-related context.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at loveholidays
✨Know Your Customer Operations
Familiarise yourself with the key aspects of customer operations, especially in the travel sector. Understand how to manage complaints and support teams effectively. This will show that you’re not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in managing both internal and outsourced teams, as this is crucial for the role. Be ready to discuss specific metrics you've improved and how you achieved those results.
✨Emphasise Continuous Improvement
Discuss your approach to operational efficiency and continuous improvement. Bring examples of initiatives you've implemented that enhanced customer experience or streamlined processes. This will demonstrate your proactive mindset and commitment to excellence.
✨Be Ready for Scenario Questions
Expect scenario-based questions related to customer complaints and team management. Prepare to articulate how you would handle specific situations, focusing on your problem-solving skills and ability to maintain a positive customer journey.
