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- Tasks: Lead the On Holiday Support and Complaints Team to enhance customer experiences.
- Company: A leading holiday company known for its innovative approach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction and drive improvements.
- Qualifications: Experience in contact centre management and excellent communication skills.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
The predicted salary is between 43200 - 72000 £ per year.
A leading holiday company is seeking a Customer Operations Manager based in Hammersmith, London. This hybrid role requires a strong leader to oversee the On Holiday Support and Complaints Team, ensuring high performance and effective resolution of customer issues.
You will manage key stakeholder relationships and drive continuous improvements within the customer journey. The ideal candidate will have substantial experience in contact centre management and outstanding communication skills. The position offers significant impact within an innovative team environment.
Senior Operations Manager Post-Travel CX & OHS (Hybrid) employer: loveholidays
Contact Detail:
loveholidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager Post-Travel CX & OHS (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for operations managers. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've improved team performance or resolved customer issues in the past. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Senior Operations Manager Post-Travel CX & OHS (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Operations Manager role. Highlight your contact centre management experience and any leadership roles you've held to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer operations and how your background makes you the perfect candidate for this hybrid role. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive improvements in customer journeys. Numbers and examples can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at loveholidays
✨Know Your Stuff
Make sure you thoroughly understand the role of a Senior Operations Manager in the context of customer operations. Brush up on your knowledge of contact centre management and be ready to discuss how you've successfully resolved customer issues in the past.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams. Think about times when you’ve driven performance improvements or handled difficult situations with stakeholders. This will demonstrate your capability to lead the On Holiday Support and Complaints Team effectively.
✨Communicate Clearly
Since outstanding communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you can convey your ideas effectively during the actual interview.
✨Emphasise Continuous Improvement
Be prepared to discuss how you’ve implemented changes that enhanced the customer journey in previous roles. Highlight specific strategies you’ve used to drive continuous improvements, as this aligns perfectly with what the company is looking for in a candidate.
