At a Glance
- Tasks: Lead innovative CRM strategies and automate customer journeys for millions of travellers.
- Company: Dynamic travel company focused on transforming customer engagement.
- Benefits: Generous holiday allowance, training budget, and discounted holidays for you and your loved ones.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be a change-maker in a high-growth environment and make a real impact.
- Qualifications: Experience with CRM tools, data analysis, and a passion for automation.
The predicted salary is between 40000 - 50000 £ per year.
As our Senior CRM Executive, you will be at the forefront of the shift in how we engage with millions of travelers worldwide. This role goes beyond managing business-as-usual emails and newsletters; it requires a change‑maker who bridges high‑level strategy and automation.
Your day‑to‑day:
- You’ll build and manage sophisticated, multi‑channel automated journeys that utilize branching logic, API triggers, and real‑time data.
- Act as a change‑maker by identifying manual bottlenecks and implementing AI‑assisted workflows using tools such as n8n and Claude (training provided).
- Dive deep into our CRM tools like Braze to identify optimisation opportunities and streamline delivery processes.
- Provide expert support for campaign deployment, ensuring bullet‑proof execution today through rigorous (and increasingly automated) QA processes.
- Collaborate with Product and Engineering to align work streams, creating a frictionless experience from search to rebooking.
- Own campaign performance, build reports in Looker, monitor health metrics, and translate raw data into actionable insights that prove incremental lift.
Your skillset:
- Self‑starter who takes full ownership of the execution lifecycle and identifies opportunities independently.
- Thrives in a high‑growth environment, moving from concept to deployment rapidly while maintaining high standards.
- Curious and consistently seeks ways to replace manual tasks with automation, improving processes.
- Comfortable with dashboards; experience with Looker, Tableau, or SQL is required.
- Hands‑on experience with Braze or similar; comfortable with Liquid logic, audience segmentation, and personalisation.
- Capable of working with data models and propensity scores to drive hyper‑relevant segmentation and measure incremental lift.
- Works seamlessly across Marketing, Product, and Engineering teams to deliver a unified, personalised customer journey.
Perks of joining us:
- Company pension contributions at 5%.
- Individualised training budget to learn on the job and level yourself up.
- Discounted holidays for you, your family and friends.
- 25 days of holidays per annum (plus 8 public holidays); increases by 1 day every second year of service, up to a maximum of 30 days per annum.
- Ability to buy and sell annual leave.
- Cycle to work scheme, season ticket loan and eye care vouchers.
Senior CRM Executive employer: loveholidays
At loveholidays, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and a focus on impactful projects that shape the future of travel. Located in a vibrant area, we offer a dynamic environment where creativity thrives, making it an ideal place for passionate individuals to contribute to meaningful customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with CRM tools and automation. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Be ready to discuss how you can be a change-maker in their CRM strategy and share examples of how you've optimised processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior CRM Executive
Some tips for your application 🫡
Show Your Passion for CRM:When writing your application, let us see your enthusiasm for CRM and how it can transform customer experiences. Share specific examples of how you've used CRM tools in the past to make a real impact.
Be Data-Driven:We love numbers! Highlight your experience with data analysis and reporting tools like Looker or SQL. Show us how you've turned raw data into actionable insights that drove campaign success.
Emphasise Your Change-Making Skills:This role is all about being a change-maker. In your application, discuss times when you've identified bottlenecks and implemented automation to improve processes. We want to see your innovative side!
Tailor Your Application:Make sure your application speaks directly to the job description. Use keywords from the posting and align your skills with what we're looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at loveholidays
✨Know Your CRM Tools
Familiarise yourself with CRM tools like Braze, Looker, and SQL before the interview. Be ready to discuss how you've used these tools in past roles, especially focusing on automation and optimisation strategies.
✨Showcase Your Change-Making Skills
Prepare examples of how you've identified bottlenecks and implemented solutions in previous positions. Highlight your ability to bridge strategy and execution, as this role requires a proactive approach to improving processes.
✨Data-Driven Mindset
Be prepared to talk about how you’ve used data to drive decisions. Discuss specific metrics you've monitored and how you've translated raw data into actionable insights that led to improved campaign performance.
✨Collaboration is Key
Since this role involves working closely with Marketing, Product, and Engineering teams, think of examples where you've successfully collaborated across departments. Emphasise your communication skills and how they helped achieve a unified customer journey.
