Senior Content Executive - Poland / Czech (12 Month FTC)

At loveholidays, we trailblaze together. We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you will find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You’ll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.

The impact you’ll have:

As an international content executive at loveholidays, you’ll play a key role in our ambition to become Europe’s leading online travel agent. Working in our international content team, you’ll ensure our English content is translated seamlessly into Polish using AI and other means of translation. You’ll be comfortable using a range of AI powered tools to steer translations at scale and curating content from scratch. You’ll be the guardian of our tone of voice in some of our international markets and play a central role in ensuring our brand personality resonates well with our international customers. You will liaise with various internal and external teams and stakeholders.

Your day-to-day:

• Creating, reviewing and editing glossaries and translation prompts to ensure translation outputs for a range of channels are up to a high standard.
• Reviewing and editing copy translated from English to Polish and Czech to fit brand guidelines and tone of voice.
• Creating user-centric content that helps resolve user issues and customer service queries.
• Working across the marketing team to curate content for email, push, social and brand activities in international markets.
• Working with wider stakeholders to plan and deliver content that supports the wider business.

Your skillset:

• Fluent in English and Polish, verbal as well as written communication.
• Ability to translate copy from English into Polish to a high standard.
• Strong copywriting and content creation skills.
• Understanding of how brand guidelines influence the copy you create, including tone of voice.
• Understanding of how to adapt copy to a range of platforms e.g. email and social media.
• Understanding of how content can be used to communicate customer service issues effectively.
• Ability to work to tight deadlines and prioritise different projects effectively.

Desirable:

• Any additional European language skills are very desirable, particularly Czech, Swedish, Danish or Norwegian.
• Experience in managing translation agencies and translations from English into multiple languages.
• Experience using platforms such as Braze, Twilio or similar to create email and push campaigns, as well as segmentation using custom data.
• Experience using analytics platforms such as Looker or Tableau to monitor performance, and make data-led decisions regarding future campaigns.
• Experience creating brand content.
• Knowledge and understanding of the travel sector.
• Good understanding of how SEO influences onsite content.

The interview journey:

• Introduction with a member of the Talent Team - 30 minutes.
• 1st Stage Interview with the Hiring Manager - 45 minutes.
• Short written translation task.
• Final stage with key stakeholder in office - 60 minutes.

Perks of joining us:

• Company pension contributions at 5%.
• Individualised training budget for you to learn on the job and level yourself up.
• Discounted holidays for you, your family and friends.
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum of 30 days per annum.
• Ability to buy and sell annual leave.
• Cycle to work scheme, season ticket loan and eye care vouchers.

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.