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- Tasks: Support customers in the Nordics through social media and resolve inquiries.
- Company: Exciting travel service company based in the UK.
- Benefits: Training budget, discounted holidays, and a vibrant work culture.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Fluency in Danish, Swedish, or Norwegian and strong communication skills.
- Other info: Great opportunity for career growth in a fun environment.
The predicted salary is between 30000 - 42000 £ per year.
A travel service company in the UK is seeking a Customer Experience Agent to provide dedicated support for outbound transactions in the Nordics. You will resolve customer inquiries via social media, handle complaints, and provide valuable market insights.
Candidates must be fluent in Danish, Swedish, or Norwegian, with exceptional communication skills and experience in customer service.
This role offers a dynamic work environment and various perks including a training budget and discounted holidays.
Nordic CX Agent - Multilingual & Outbound Support employer: loveholidays
Contact Detail:
loveholidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nordic CX Agent - Multilingual & Outbound Support
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer experience, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Nordic CX Agent - Multilingual & Outbound Support
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Danish, Swedish, or Norwegian, make sure to highlight your language proficiency right at the top of your application. We want to see how you can communicate effectively in these languages!
Tailor Your Experience: When you're writing about your previous customer service roles, focus on experiences that relate to outbound support and handling complaints. We love seeing how you've made a difference in past positions, so be specific!
Be Personable: In your application, let your personality shine through! We value exceptional communication skills, so don’t be afraid to show us your friendly and approachable side. A little warmth goes a long way in customer experience roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at loveholidays
✨Brush Up on Your Language Skills
Since fluency in Danish, Swedish, or Norwegian is a must, make sure you’re comfortable speaking and writing in your chosen language. Practise common customer service scenarios in that language to show off your skills during the interview.
✨Know the Company Inside Out
Research the travel service company thoroughly. Understand their values, services, and recent news. This will help you tailor your answers and demonstrate your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer inquiries or complaints. Be ready to discuss these situations and how you resolved them, as this will showcase your problem-solving skills and customer service expertise.
✨Show Enthusiasm for Travel
Since this role is in the travel industry, express your passion for travel and how it relates to customer experience. Share any personal travel stories or insights that could resonate with the company's mission and values.
