Senior Manager, People Operations in London

Why loveholidays? At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.

About the team: Reporting to the Chief People Officer, you will lead the People Operations function that turns our People Strategy into reality. We are a team of trailblazers who leverage data-driven insights, and AI-proficient tooling to ensure our Talent thrives as we grow. By owning the core services that underpin our international community, you will build scalable foundations ensuring we don't just manage processes, we intentionally create the environment where our People deliver impact every day.

The impact you’ll have: As Senior Manager in People Operations, you will be responsible for the end-to-end delivery and continuous improvement of our people operations function. You will play a key role in embedding AI-enabled tools and automation improving efficiency, scalability, and the employee experience.

Your day-to-day:

• Lead and develop the People Operations team, setting clear priorities, driving accountability, and fostering a high-performance, service-oriented culture.
• Own and continuously improve core people operations processes, ensuring they are scalable, efficient, and consistently delivered across the organisation.
• Drive operational rigour, including documentation, SLAs, governance frameworks, and process standardisation.
• Act as the primary escalation point for people operations issues, ensuring timely and effective resolution.
• Identify and implement opportunities to leverage AI and automation across people operations processes (e.g. query handling, reporting, workflows), improving efficiency and service quality.
• Partner with People, IT and Legal teams to ensure responsible, ethical, and compliant use of AI in people processes.
• Oversee the people tech stack (including hiBob, CultureAmp, and Ashby), ensuring optimal usage, data integrity, and continuous improvement, and continuously evaluate emerging technologies.
• Drive adoption of AI-enabled tools within the People team, building capability and confidence across the function.
• Partner with People Business Partners and business leaders to ensure operational delivery aligns with business needs.
• Lead data-driven reporting and insights, enabling better decision-making and tracking operational performance.
• Manage and optimise vendor relationships, including benefits providers and payroll partners, ensuring quality and value.
• Oversee global payroll delivery, ensuring accuracy, compliance, and continuous process improvement.
• Ensure compliance with local regulations and maintain robust, up-to-date people policies and procedures.
• Support the implementation and ongoing management of benefits programmes, ensuring operational efficiency and employee understanding.
• Drive and support cross-functional projects, ensuring timely delivery and strong execution discipline.
• Lead, mentor, and develop a team of people operations specialists, building robust career pathways and succession plan.

Your skillset:

• Demonstrated ability to build and run efficient, scalable operational processes in a fast-paced or high-growth environment.
• Evidence of practical AI / automation deployment in a People Ops or comparable operational context, with a pragmatic, outcomes-focused approach.
• Strong people management experience, with a track record of developing high-performing teams.
• Excellent organisational skills, with the ability to prioritise effectively and manage multiple workstreams.
• Strong operational mindset, with attention to detail and a focus on process discipline and continuous improvement.
• Comfortable with data: you track performance, spot patterns, and translate operational complexity into clear, actionable insights.
• Strong stakeholder management skills, with the ability to work effectively across all levels of the organisation.
• Clear and confident communicator, able to translate operational complexity into simple, actionable insights.
• A proactive, solutions-focused approach, with the ability to navigate ambiguity and drive outcomes.
• Experience with HR systems (hiBob desirable) and global operations (payroll, compliance, benefits).
• Desirable: Additional language skills are a plus: German, Dutch, Polish, or Czech.

The interview journey:

• Introduction with a member of the Talent team, remote - 30 mins.
• 1st stage with Hiring Manager, remote - 45 minutes.
• 2nd stage with key stakeholder/s from People team & business, including a task to present, in office - 90 minutes.
• Final Stage, CPO interview - 60 mins.

Perks of joining us:

• Company pension contributions at 5%.
• Individualised training budget for you to learn on the job and level yourself up.
• Discounted holidays for you, your family and friends.
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
• Ability to buy and sell annual leave.
• Cycle to work scheme, season ticket loan and eye care vouchers.

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.