At a Glance
- Tasks: Lead innovative CRM strategies to engage millions of travellers and enhance their holiday experiences.
- Company: Join loveholidays, a trailblazer in the travel industry with a mission to open the world.
- Benefits: Enjoy competitive salary, training budget, discounted holidays, and generous leave policies.
- Other info: Collaborative culture focused on personal growth and diverse perspectives.
- Why this job: Be a change-maker in a dynamic environment, shaping the future of customer engagement.
- Qualifications: Experience in CRM tools, data analysis, and a passion for automation and optimisation.
The predicted salary is between 40000 - 50000 £ per year.
Job Description hackajob is collaborating with loveholidays to connect them with exceptional professionals for this role. \n Why loveholidays?
At loveholidays - we trailblaze together.
We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway.
Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. \n We're using progressive tech to drive cutting-edge innovation and open the world to everyone.
Within our Commercial and Support teams, you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path.
You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams. \n The impact you'll have: \n As our Senior CRM Executive, you will be at the forefront of the shift in how we engage with millions of travelers worldwide.
This isn't about managing business as usual emails and newsletters; it is a position for a change-maker who wants to bridge the gap between high-level strategy and high-level automation. \n You will have the autonomy to challenge the status quo, moving us away from legacy campaign cycles toward a sophisticated, unified customer engine.
You will operationalise AI-driven workflows and advanced lifecycle orchestration, ensuring every interaction across app, web and marketing channels is seamless and purposeful.
We are looking for a reliable, high-velocity operator who can turn ideas into live journeys.
Your day-to-day: \n \n \n You'll be building and managing sophisticated, multi-channel automated journeys that utilise branching logic, API triggers, and real-time data.\n \n \n Act as a change-maker by identifying manual bottlenecks and implementing AI-assisted workflows, using tools like n8n and Claude (training will be provided).\n \n \n You'll dive deep into our CRM tools like Braze to find the optimisation opportunities.
You are someone who thrives on unpicking the process to make delivery faster, more accurate, and more autonomous.\n \n \n Provide expert support to the wider team in deploying campaigns.
While you'll be building for the future, you'll also ensure bulletproof execution today through rigorous (yet increasingly automated) QA processes.\n \n \n Collaborate with Product and Engineering to ensure our workstreams are aligned, creating a frictionless experience from search to rebooking.\n \n \n You will own the performance of your campaigns.
You'll be comfortable diving into Looker to build your own reports, monitor health metrics, and translate raw data into actionable insights that prove incremental lift.\n \n\n Your skillset: \n \n \n You are a self-starter who takes full ownership of the execution lifecycle.
You don't just wait for instructions; you identify opportunities and deliver with consistency and precision.\n \n \n You thrive in a high-growth environment.
You have the ability to move from concept to deployment rapidly, maintaining high standards without slowing down.\n \n \n You are naturally curious and constantly look for ways to evolve processes, replace manual tasks with automation, and improve the status quo.\n \n \n You aren't afraid of a dashboard.
You have experience with Looker, Tableau, or SQL.\n \n \n Hands-on experience with Braze or similar.
You should be comfortable with Liquid logic, audience segmentation and personalisation.\n \n \n You are comfortable working with data models and propensity scores to drive hyper-relevant segmentation and measure incremental lift.\n \n \n The ability to work seamlessly across Marketing, Product, and Engineering teams to deliver a unified personalised customer journey.\n \n\n The interview journey: \n \n \n Introduction with a member of the TA team - 30 mins\n \n \n1st Stage Interview with Head of CRM - 45 mins\n \n \n A 60-minute session presenting your task to our Head of CRM and VP of Performance Marketing, followed by a 30-minute interview with our People Team and a Senior Marketing Manager\n \n\n Perks of joining us: \n \n \n Company pension contributions at 5%.\n \n \n Individualised training budget for you to learn on the job and level yourself up.\n \n \n Discounted holidays for you, your family and friends.\n \n \n25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.\n \n \n Ability to buy and sell annual leave.\n \n \n Cycle to work scheme, season ticket loan and eye care vouchers.\n \n\n At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success.
Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams.
And we value the insight and potential you could bring on our continued journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Executive - Fashion in London
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like loveholidays!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including loveholidays.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for loveholidays.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at loveholidays!
We think you need these skills to ace Senior CRM Executive - Fashion in London
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at loveholidays.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to loveholidays!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at loveholidays. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at loveholidays
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
