At a Glance
- Tasks: Lead a team to redefine the post-booking experience and enhance customer engagement.
- Company: Join loveholidays, a dynamic company focused on innovative customer solutions.
- Benefits: Enjoy discounted holidays, a training budget, and generous leave policies.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a real impact in customer experience design and drive exciting growth.
- Qualifications: Strong experience in CX design and a passion for innovative solutions.
The predicted salary is between 60000 - 80000 £ per year.
loveholidays is seeking a Head of CX and Service Design to redefine the post-booking experience for customers.
The ideal candidate will spearhead strategies that enhance customer engagement and loyalty within a fast-paced environment.
Responsibilities include leading a team, driving data-driven decisions, and collaborating across departments to streamline processes.
A passion for innovative customer solutions is key, as well as strong previous experience in CX design.
Join us for exciting growth opportunities and benefits like discounted holidays, a training budget, and generous leave policies.
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We think you need these skills to ace Head of Post-Booking CX & Service Design in London
Customer Experience (CX) Design
Team Leadership
Data-Driven Decision Making
Cross-Department Collaboration
Process Streamlining
Innovative Problem Solving
Customer Engagement Strategies
