Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in our office, resolving queries and ensuring satisfaction.
- Company: Join loveholidays, a trailblazer in the travel industry focused on customer experience.
- Benefits: Enjoy discounted holidays, a generous holiday allowance, and a personal training budget.
- Why this job: Be part of a fun, international team making a real impact in travel.
- Qualifications: Outstanding customer service skills and empathy are essential; previous experience is a plus.
- Other info: Work in a supportive environment that values diversity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Why loveholidays?
At loveholidays –
Why loveholidays?
At loveholidays – we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert – the smart way to get away.
Here, we\’re doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays.
You\’ll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you\’ll be part of a fun-loving international community achieving great things together.
The Impact You’ll Have
You will be part of our Specialist Resolutions Team and will report into the Specialist Resolutions Team Leader. Your primary role will be assisting any customer who visits us at our head office in Hammersmith.
The Specialist Resolutions team is focussed on handling cases where a high degree of empathy and sensitivity is required. The team handles a mix of the more sensitive cases such as Bereavement and Serious Medical illness as well as cases where our customers require Special Assistance to be arranged before they travel. Alongside this the team deals with complaints that come in after our customers return from their holiday as well as any complaints that come in to the CEO inbox. We also handle Privacy requests where our customers require their data.
The teams are split between the UK, South Africa and India so you need to enjoy and be comfortable working cross-culturally with people. It\’s important that you enjoy problem solving and putting yourself in the shoes of the customer. You need to have a very customer-centric approach as you will be helping resolve some of our more difficult customer cases and in many cases, helping restore the customer’s faith in loveholidays.
Your Day-to-day
- Assisting our customers who come into the office, helping get a resolution for any queries they may have, ensuring you follow this through until the end to ensure customer satisfaction and to avoid any repeat visits
- Working towards SLAs (Service Level Agreements) on all worktypes so our customers hear back from us in a timely manner.
- Arranging Special Assistance for our customers before they travel so they have all the support they need
- Dealing with complaints using compensation guidelines, taking into consideration customer resolution and financial impact
- Working with our suppliers to achieve suitable resolutions for our customers
- Providing customer’s data should they request it, being careful along the way as this is sensitive information
- Feeding back issues where the problem is ours, so we can fix it and prevent it from happening again
- Maintain an up-to-date knowledge of the travel industry
Your Skillset
- Outstanding and demonstrable Customer Service skills
- Previous experience in a fast-paced environment
- Highly organised with great attention to detail
- Proven experience working with complaints
- Highly empathetic, sensitive and focused on delivering high quality customer resolutions
- Excellent communication skills including clear and accurate written skills and a warm and personable telephone manner
- Excellent objection handling skills and outside the box thinking
- Proactively takes ownership of escalations
Desirable (optional)
- Knowledge and understanding of the travel sector
Perks Of Joining Us
Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Enhanced maternity/paternity leave
- Cycle to work scheme, season ticket loan and eye care vouchers
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The Interview Journey
- Screening interview with Talent Acquisition team – 20 mins
- Interview with Hiring Manager + Team Member – 60 mins
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Travel Arrangements
Referrals increase your chances of interviewing at loveholidays by 2x
Get notified about new Customer Service Representative jobs in London, England, United Kingdom.
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
Customer Service Manager – Across South London
Bromley, England, United Kingdom 2 weeks ago
Dartford, England, United Kingdom 1 day ago
Ealing, England, United Kingdom 3 weeks ago
Customer Service Advisor – Energy (London)
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Agent - Office Based employer: loveholidays
Contact Detail:
loveholidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Office Based
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. Understanding the challenges customers face when booking holidays will help you empathise with them during your interactions, making you a more effective Customer Service Agent.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Since you'll be dealing with cases that require empathy, role-playing scenarios with friends or family can help you prepare for real-life situations.
✨Tip Number 3
Get comfortable with problem-solving techniques. Think about how you would approach various customer complaints and resolutions, as this will demonstrate your ability to think on your feet during the interview process.
✨Tip Number 4
Showcase your cultural awareness and adaptability. Since the team works across different countries, highlighting any experience you have in diverse environments can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent - Office Based
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Empathy and Problem-Solving Skills: In your cover letter or personal statement, provide examples of how you've handled sensitive customer situations in the past. Emphasise your ability to empathise and resolve issues effectively.
Highlight Relevant Experience: Make sure to detail any previous customer service roles, especially in fast-paced environments. Mention specific achievements or challenges you overcame that demonstrate your suitability for this role.
Craft a Strong Closing Statement: End your application with a compelling closing statement that reiterates your enthusiasm for the role and the company. Express your eagerness to contribute to loveholidays' mission of providing exceptional customer experiences.
How to prepare for a job interview at loveholidays
✨Show Empathy and Sensitivity
Given the nature of the role, it's crucial to demonstrate your ability to empathise with customers. Prepare examples from your past experiences where you handled sensitive situations with care and understanding.
✨Highlight Problem-Solving Skills
Be ready to discuss how you've tackled challenging customer issues in the past. Loveholidays values innovative thinking, so think outside the box and share specific instances where you found unique solutions.
✨Communicate Clearly and Warmly
Excellent communication is key for this position. Practice articulating your thoughts clearly and maintaining a warm tone, especially when discussing difficult topics or complaints.
✨Research the Travel Industry
Familiarise yourself with current trends and challenges in the travel sector. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the company.