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- Tasks: Support customers in Nordic markets and manage holiday-related inquiries with empathy and expertise.
- Company: Join loveholidays, a trailblazing company dedicated to making travel accessible for everyone.
- Benefits: Enjoy competitive perks like discounted holidays, a training budget, and generous annual leave.
- Why this job: Be the voice of loveholidays and shape customer experiences in exciting new markets.
- Qualifications: Fluency in Danish, Swedish, or Norwegian, plus strong communication and customer service skills.
- Other info: Dynamic team culture focused on personal growth and collaboration.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Why loveholidays? At loveholidays, we’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert. We’re using progressive tech to drive cutting‑edge innovation. Within our CX Team, you will find a place to accelerate your growth by actively seeking learning opportunities and carving your own path.
The role of Customer Experience Agent is critical at loveholidays. You will be the voice of the company as we launch in the Nordics, providing dedicated support for outbound transactions before, during, and after their holidays. For this new market, we need true all‑rounders who are flexible and prepared to participate in many activities, adapting quickly should the focus shift to handling inbound customer queries and any other relevant tasks. You will be building and maintaining customer trust across key Nordic markets (Denmark, Sweden, and Norway), ensuring exceptional service quality, and driving cultural and market knowledge across the wider business.
Your day-to-day:
- Customer Support & Escalations
- Outbound Transaction Management: Proactively manage and resolve issues related to pre‑booked package holiday components for Nordic customers (flights, hotels, transfers, etc.).
- Social Media Engagement: Act as the primary responder for customer inquiries and engagement across social media channels, initially focusing on Facebook and Twitter.
- Complaint Resolution: Serve as the final escalation channel, handling complex customer complaints and issues efficiently and empathetically.
- Market Insight: Support the Marketing team by providing valuable market insights and understanding customer trends.
- Content & Quality Assurance: Support content teams with expert translations and vet both internal and customer‑facing documents for accuracy.
- Chatbot Training: Collaborate with the Tech team to train our chatbot, Sandy, helping it to effectively learn and communicate fluently in the respective Nordic language.
Your skillset:
- Language Fluency (Essential): Native or near‑native level fluency in Danish, Swedish, or Norwegian, combined with excellent verbal and written communication in English.
- Communication & Negotiation: Exceptional verbal communication skills, including the ability to conduct professional outbound calls.
- Customer Service Experience: Previous experience in a high‑volume customer service or contact centre environment.
- Social Media Proficiency: Demonstrable experience in managing public customer interactions via social media platforms.
- Attention to Detail: Meticulous approach to proofreading, translation, and data entry for content accuracy.
- Strong Technical Abilities: Proficient in using web‑based applications for multiple hotel suppliers and airlines.
- Adaptability: Ability to multi‑task, prioritise, and manage time effectively in a fast‑paced environment.
Perks of joining us:
- Company pension contributions at 5%.
- Individualised training budget for you to learn on the job.
- Discounted holidays for you, your family and friends.
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum of 30 days per annum.
- Ability to buy and sell annual leave.
- Cycle to work scheme, season ticket loan and eye care vouchers.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams.
The interview journey:
- Intro with a member of the Talent team - 30 minutes
- Language vetting with a native language speaker - 15 minutes
- Interview with Head of CX Germany & CX Operations Manager International - 1 hour
Customer Experience Agent - Norwegian Speaking employer: loveholidays
Contact Detail:
loveholidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - Norwegian Speaking
✨Tip Number 1
Get to know loveholidays inside out! Research their mission, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your language skills! Since they're looking for Norwegian speakers, brush up on your communication in both Norwegian and English. You want to sound confident and fluent during those interviews.
✨Tip Number 3
Be ready to showcase your customer service experience. Think of examples where you've gone above and beyond for customers, especially in high-pressure situations. They’ll love hearing how you handle challenges!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the loveholidays team and ready to make an impact!
We think you need these skills to ace Customer Experience Agent - Norwegian Speaking
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping others plan their getaways. We want to see your enthusiasm for the role!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service experience and language fluency, especially in Danish, Swedish, or Norwegian. This will show us you’re a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at loveholidays
✨Know Your Stuff
Before the interview, make sure you research loveholidays and understand their mission. Familiarise yourself with their services, especially in the Nordic markets. This will help you demonstrate your genuine interest and show that you're ready to be a part of their team.
✨Show Off Your Language Skills
Since fluency in Danish, Swedish, or Norwegian is essential, be prepared to showcase your language skills during the interview. Practice common customer service scenarios in your target language to feel confident and articulate when responding to questions.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face as a Customer Experience Agent. Prepare examples of how you've handled complaints or resolved issues in the past. This will highlight your problem-solving skills and adaptability, which are crucial for this role.
✨Engage with Social Media
Since social media engagement is part of the job, brush up on how to handle customer inquiries on platforms like Facebook and Twitter. Be ready to discuss your experience with managing public interactions and resolving issues online, as this will show your proficiency in a key area of the role.
