At a Glance
- Tasks: Lead innovative CRM campaigns and optimise customer journeys for millions of travellers.
- Company: Dynamic travel company focused on modernising customer engagement.
- Benefits: Competitive salary, 25 days holiday, training budget, and discounted holidays.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be a change-maker in a high-growth environment with real impact on customer experiences.
- Qualifications: Experience in CRM tools, data analysis, and automation; self-starter with a passion for optimisation.
The predicted salary is between 45000 - 55000 £ per year.
The impact you’ll have: As our CRM Manager, you will be at the forefront of the shift in how we engage with millions of travelers. You’ll be close to the detail of campaign delivery, journey optimisation and performance, while building the skills to take on more ownership over time. You’ll work closely with the Head of CRM and wider Marketing, Product and Engineering teams to turn clear customer opportunities into well-executed campaigns and journeys. You will have the autonomy to challenge the status quo, moving us away from legacy campaign cycles toward a sophisticated, unified customer engine. You will also operationalise AI-driven workflows and advanced lifecycle orchestration, ensuring every interaction across app, web and marketing channels is seamless and purposeful. We are looking for a reliable, high-velocity operator who can turn ideas into live journeys.
Your day-to-day: You’ll be building and managing sophisticated, multi-channel automated journeys that utilise branching logic, API triggers, and real-time data. Act as a change-maker by identifying manual bottlenecks and implementing AI-assisted workflows, using tools like n8n and Codex. You’ll dive deep into our CRM tools like Braze to find the optimisation opportunities. You are someone who thrives on unpicking the process to make delivery faster, more accurate, and more autonomous. Provide expert support to the wider team in deploying campaigns. While you'll be building for the future, you’ll also ensure bulletproof execution today through rigorous (yet increasingly automated) QA processes. Collaborate with Product and Engineering to ensure our workstreams are aligned, creating a frictionless experience from search to rebooking. You will own the performance of your campaigns. You’ll be comfortable diving into Looker to build your own reports, monitor health metrics, and translate raw data into actionable insights that prove incremental lift.
Your skillset: You are a self-starter who takes full ownership of the execution lifecycle. You don't just wait for instructions; you identify opportunities and deliver with consistency and precision. You thrive in a high-growth environment. You have the ability to move from concept to deployment rapidly, maintaining high standards without slowing down. You are naturally curious and constantly look for ways to evolve processes, replace manual tasks with automation, and improve the status quo. You aren't afraid of a dashboard. You have experience with Looker, Tableau, or SQL. Hands-on experience with Braze or similar. You should be comfortable with Liquid logic, audience segmentation and personalisation. You are comfortable working with data models and propensity scores to drive hyper-relevant segmentation and measure incremental lift. The ability to work seamlessly across Marketing, Product, and Engineering teams to deliver a unified personalised customer journey.
Desirable: Experience managing CRM across multiple international markets, including handling localisation, consent frameworks, and currency differences within automated journeys. Familiarity with n8n or similar workflow automation tools. Experience writing Liquid logic for content personalisation. Exposure to AI-assisted workflows or agentic tooling. Background in travel, marketplace, or another high-frequency transactional category.
Perks of joining us: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers.
CRM Manager employer: loveholidays
As a CRM Manager at our company, you'll be part of a dynamic team that values innovation and collaboration, driving meaningful engagement with millions of travellers. We offer a vibrant work culture that encourages autonomy and creativity, alongside a comprehensive benefits package including generous holiday allowances, a personal training budget, and discounted travel opportunities. With a focus on employee growth and the chance to work with cutting-edge technology, this role provides a unique opportunity to shape the future of customer interactions in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for loveholidays and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like loveholidays are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with loveholidays on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at loveholidays. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit loveholidays. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of loveholidays:Show us that you’ve done your homework! In your application, briefly mention what you admire about loveholidays’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at loveholidays
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at loveholidays will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At loveholidays, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
