At a Glance
- Tasks: Lead innovative service design projects and create unforgettable holiday experiences.
- Company: Join loveholidays, a trailblazer in the travel industry with a vibrant culture.
- Benefits: Enjoy competitive pay, training budgets, discounted holidays, and generous leave.
- Other info: Be part of a fun-loving international team driving change in the travel sector.
- Why this job: Shape the future of travel while making a real impact on customer experiences.
- Qualifications: Proven service design experience and a passion for customer-centric solutions.
The predicted salary is between 50000 - 65000 £ per year.
hackajob is collaborating with loveholidays to connect them with exceptional professionals for this role. Is this the role you are looking for? If so, read on for more details, and make sure to apply today.
Why loveholidays? At loveholidays, we trailblaze together. We're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together.
The impact you'll have:
- Reporting to the Head of Customer Experience and Service Design, you will be a key strategic leader responsible for shaping the future of travel.
- In our dynamic marketplace model, you will champion a human-centered design (HCD) approach to create a single, seamless loveholidays experience across a complex ecosystem of suppliers and partners.
- You will identify critical moments to apply cutting-edge AI and automation, orchestrating a service that intelligently blends digital efficiency with empathetic human support.
- Embodying our core belief to 'Treat every holiday like it's our own', you will be instrumental in helping us Own the Experience for our customers, ensuring they feel supported and cared for, regardless of which airline or hotel they travel with.
- Your work will build the trust and confidence required to Earn Customers for Life, reinforcing our brand promise and positioning loveholidays as the undisputed leader in creating the future of personalised travel.
If you're passionate about solving complex challenges and designing services that millions of people love, we'd love to hear from you!
Your day-to-day:
- Lead Cross-Functional Strategic Projects: Own and drive key service design initiatives from concept through to implementation. You will unite and guide teams from Product, Tech, Data and Operations by designing and facilitating high-impact workshops to co-create innovative solutions and embed human-centered design principles across our customer journeys.
- Champion our Customer Vision: Champion and embed a clear set of CX principles and standards across the organisation, ensuring a consistent and high-quality customer experience at every stage of the journey.
- Human-Centered Research & Insight Generation: Lead strategic research to build a deep, empathetic understanding of customer needs within a complex travel ecosystem. Synthesise quantitative analytics and qualitative insights into actionable, data-driven strategies.
- Service Design for a Multi-Supplier Marketplace: Map and visualise the end-to-end customer journey, including the front-stage customer touchpoints and the back-stage operational processes involving multiple suppliers. You will design interventions that create a cohesive and branded experience, even when services are delivered by third-party partners.
- Hybrid Journey Orchestration: Define the strategy for when to leverage automation for speed and when to seamlessly connect customers with our expert human teams for reassurance. Lead the design of journeys that allow us to proactively solve problems before they impact the customer.
- Service Prototyping and Validation: Design, prototype and test innovative service concepts that explore the intersection of digital interfaces, AI, human touchpoints, and multi-supplier operational processes.
Your skillset:
- Extensive Service Design Experience: Demonstrated ability to independently lead complex service design projects from discovery to implementation, with a strong portfolio showcasing your work on digital products and services.
- Exceptional Systems Thinking: Proven ability to understand and design for complex systems and marketplace environments. You can deconstruct intricate customer journeys that involve multiple products, services, and suppliers, and identify key areas for improvement.
- Inspirational Communicator: The ability to simplify complex processes and articulate a compelling vision in a way that resonates with and influences stakeholders at all levels. You're an expert in bringing complex journeys, blueprints, and service concepts to life. Using tools like Miro, Figma or similar, you create compelling visualisations that energise teams and drive clear decisions.
- Inspirational & Influential Collaborator: You thrive in fast-paced, cross-functional teams, translating customer needs into powerful narratives that align different perspectives and secure stakeholder buy-in for customer-centred change.
- A deep sense of customer advocacy and ownership: A relentless focus on building trust and making conscious choices that ensure customers feel supported, cared for, and confident in their choice to book with us.
- Strategic & Analytical Mindset: A strategic mindset complemented by a data-driven approach to problem-solving, with the ability to translate customer insights and business requirements into impactful design solutions.
- Naturally Curious & Action-Oriented: An innate drive to ask questions and challenge the status quo. You excel at managing multiple competing priorities at pace, with a laser focus on implementation, tracking impact, and refining strategies for continuous improvement.
Desirable:
- Marketplace or Scale-Up Experience: You've thrived in a fast-paced, high-growth environment, ideally within a tech marketplace, start-up, or scaling business. While experience in the travel sector is a bonus, we value expertise gained in any complex, high-growth environment.
- Contact Centre Proficiency: A strong understanding of contact centre technology and operations and how they integrate into a holistic service experience.
- Experience Designing with AI: You're not just familiar with AI concepts; you have hands-on experience designing services that use AI to create smarter, more intuitive, and proactive customer experiences.
Perks of joining us:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Enhanced maternity/paternity leave
- Cycle to work scheme, season ticket loan and eye care vouchers
The interview journey:
- Talent Intro - 30 mins
- 1st stage with Hiring Manager - 30 mins
- Meet with key stakeholder/s including a task to present, in office - 1 hour
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Designer/Designer in Bristol
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at loveholidays for a Senior Designer/Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like loveholidays before they go live!
We think you need these skills to ace Senior Designer/Designer in Bristol
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Designer/Designer at loveholidays, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work loveholidays does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to loveholidays. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at loveholidays.
How to prepare for a job interview at loveholidays
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with loveholidays, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. loveholidays might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at loveholidays!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what loveholidays is looking for.
