At a Glance
- Tasks: Build and maintain AI-powered agents for seamless customer experiences.
- Company: Join loveholidays, a leader in packaged holidays with a tech-driven approach.
- Benefits: Enjoy competitive salary, training budget, discounted holidays, and generous leave.
- Other info: Dynamic environment with opportunities for growth and diverse perspectives.
- Why this job: Be part of an innovative team shaping the future of conversational AI.
- Qualifications: Passion for AI, programming skills in Python or TypeScript, and eagerness to learn.
The predicted salary is between 70000 - 90000 £ per year.
Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the global leader in packaged holidays. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI-powered agents and tooling that power interactions across our contact centre and digital channels – increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities.
Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices.
- Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations.
- Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers.
- Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience.
- Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour.
- Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience.
- Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals.
- Participate in team ceremonies including stand-ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly.
- Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels.
We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow.
- Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM-driven agentic approaches.
- Experience: Building virtual agents on conversational platforms (e.g., Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa).
- Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools.
- Cloud & DevOps: Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems.
- Knowledge: Knowledge of or previous experience within the travel sector or fast-paced B2C e-commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment.
1st stage video interview with Lead Conversational AI Engineer - 1 hour. Take-home engineering task. Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour.
Perks of joining us:
- Company pension contributions at 5%.
- Individualised training budget for you to learn on the job and level yourself up.
- Discounted holidays for you, your family and friends.
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
- Ability to buy and sell annual leave.
- Cycle to work scheme, season ticket loan and eye care vouchers.
Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Engineer in Bristol
✨Join Developer Communities
Get involved in online developer communities like GitHub or Stack Overflow. We can showcase our skills by contributing to open-source projects – it’s a great way to network, learn, and possibly catch the eye of a recruiter while doing something we love!
✨Attend Coding Meetups and Hackathons
Check out local coding meetups and hackathons. These events are fantastic for meeting other developers and potential employers, plus they're a great way to get some hands-on experience and showcase our problem-solving skills in real-time.
✨Set Up a Public Portfolio
We should create a public portfolio or GitHub repository showcasing our projects and code. This not only demonstrates our technical skills but also gives employers a peek into our creative process and problem-solving abilities.
✨Utilise University Career Services
If we're fresh out of uni, let's not forget about our university’s career services! They often have tailored resources and connections in the software development field. Plus, internships can lead to entry-level roles – a true win-win!
We think you need these skills to ace Performance Engineer in Bristol
Some tips for your application 🫡
Show Off Your Coding Skills:As this is an entry-level role in software engineering development, make sure to include your coding projects. Whether it's a cool school project, a personal website, or even contributions to open-source, it all counts! Link to your GitHub or any platforms you've showcased your code on – we want to see what you've got!
Tailor Your CV to Highlight Relevant Skills:Make your CV work for you by focusing on the programming languages and frameworks you've learned. If you've dabbled in JavaScript, Python, or any specific frameworks, be sure to include those. Plus, showcasing any relevant coursework or certifications can really help us get a clearer picture of your skill set.
Craft a Motivating Cover Letter:Since you're applying for an entry-level position, your cover letter is your chance to shine. Tell us why you’re passionate about software engineering and what excites you about working with loveholidays. Highlight any internships or projects that shaped your interest in coding – it’s all about your motivation!
Use Your Network:Don't hesitate to mention any connections you might have to loveholidays in your application. If you know someone who works there or have attended any events they hosted, slip that into your cover letter. It shows your genuine interest and can give you that extra edge in your application!
How to prepare for a job interview at loveholidays
✨Know Your Code: Prepare for Technical Questions
For a role in software engineering, you can bet your Interviewer might throw some coding problems your way. Brush up on common algorithms and data structures, and practise coding on platforms like LeetCode or HackerRank. That way, you're ready to showcase your problem-solving skills confidently!
✨Portfolio Power: Show Off Your Projects
As an entry-level candidate, your portfolio is your secret weapon. Make sure you have a few solid projects on GitHub that demonstrate your coding skills and understanding of software development processes. Be ready to walk through your code and explain your thought process during the interview.
✨Familiarise Yourself with Agile and Development Tools
Understanding Agile methodologies can really set you apart from other entry-level candidates. Get familiar with tools like JIRA or Trello, and be prepared to discuss how you've used them in your projects or studies. This shows you're not just a coder but also a team player.
✨Demonstrate Your Learning Mindset
Since you're applying for an entry-level position, it's important to show your eagerness to learn. Be ready to discuss how you’ve tackled challenges in your studies or projects, what new skills you’ve picked up recently, and how you plan to continue developing in this fast-paced field.
