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- Tasks: Guide families through the journey of joining our luxury senior living community.
- Company: Loveday, the UK's leading provider of luxury senior living and care.
- Benefits: Competitive salary, health cash plan, discounts, and employee recognition programmes.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: 5+ years in luxury care or related sectors with strong relationship-building skills.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
About Loveday
Loveday is the UK’s leading provider of luxury senior living and care, offering a thoughtful, person-centred approach that brings together high-quality care and refined living. We support individuals with a range of care and wellbeing needs, always with a strong focus on dignity, comfort and quality of life. Our model is care-led, ensuring members receive safe, responsive and individualised support, delivered by experienced and dedicated teams who take the time to understand each member and their family.
About the Role
At Loveday, we support families through some of the most important and emotionally significant decisions of their lives. As a Relationship Partner, you will play a pivotal role in guiding prospective Members and their families through our bespoke discovery journey, building trust, showcasing our exceptional care and lifestyle offering, and ultimately helping them say “yes” to joining the Loveday family. You will be responsible for driving occupancy and revenue across our award-winning homes through the successful conversion of enquiries into permanent, respite and day club Members. With a deep understanding of the consultative sales process and an innate ability to build rapport, you will be a confident communicator, natural listener and trusted advisor. Drawing on your background in luxury property, hospitality, or premium membership services, you will act as the first point of contact for new enquiries, delivering a warm, professional and highly personalised experience at every stage of the journey.
Key Responsibilities
- Manage the full sales lifecycle from enquiry to move-in, including initial contact, hosting tours, follow-ups, and overseeing assessments and reservations.
- Champion the Loveday brand as a trusted, knowledgeable and empathetic advisor.
- Collaborate closely with the General Manager, clinical and lifestyle teams to ensure a seamless handover and exceptional Member experience.
- Build relationships with key referral partners including healthcare professionals, private client advisers and community stakeholders to drive qualified enquiries and promote awareness of Loveday.
- Proactively maintain CRM data (Salesforce) to ensure accurate lead tracking, next steps, and pipeline reporting.
- Support the wider Relationship team with events, open days and community engagement opportunities to strengthen our local presence.
What We’re Looking For
- A minimum of 5 years’ experience within luxury senior living, care, healthcare, or a closely related sector, operating in a premium, service-led environment.
- Proven ability to convert high-value leads through strong relationship building, active listening and confident, considered presentation.
- Impeccable communication skills, both verbal and written, with excellent attention to detail and follow-through.
- Strong commercial awareness, with a comprehensive understanding of sales metrics, weekly and monthly occupancy targets, pipeline management and KPI reporting.
- Comfortable working with data to track performance, report accurately and use insight to drive results.
- Resilient, motivated and results-driven, with the confidence to manage complex conversations and longer decision-making journeys.
- A collaborative team player who brings professionalism, energy and a positive presence to everything they do.
- Able to work flexibly, including occasional evenings and weekends to support tours, events and family meetings.
- Familiarity with CRM systems (preferably Salesforce) and confidence working across digital tools and reporting platforms.
- Based primarily at Esher, with the flexibility to provide occasional support across our London residences as required.
Reward Package
In return, we offer attractive benefits, including:
- Paid breaks
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Employee Referral Scheme
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Relationship Partner in London employer: Loveday Kensington
Contact Detail:
Loveday Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Partner in London
✨Tip Number 1
Get to know Loveday inside out! Familiarise yourself with their values and services so you can genuinely connect with potential members and their families. This will help you build trust and showcase how you can meet their needs.
✨Tip Number 2
Practice your communication skills! As a Relationship Partner, you'll need to be a confident communicator. Role-play conversations with friends or family to refine your approach and ensure you're ready for those important discussions.
✨Tip Number 3
Network like a pro! Build relationships with healthcare professionals and community stakeholders. Attend local events and engage with others in the industry to create a strong referral network that can drive enquiries to Loveday.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Loveday family right from the start!
We think you need these skills to ace Relationship Partner in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional service and support to our members. Share personal experiences that highlight your commitment to quality care.
Tailor Your CV: Make sure your CV is tailored to the Relationship Partner role. Highlight relevant experience in luxury living, healthcare, or sales. We love seeing how your background aligns with our values and the specific responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your skills and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Loveday family!
How to prepare for a job interview at Loveday Kensington
✨Know the Loveday Brand Inside Out
Before your interview, dive deep into Loveday's values and services. Understand their person-centred approach and how they prioritise dignity and comfort. This knowledge will help you demonstrate your alignment with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Relationship-Building Skills
As a Relationship Partner, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully built relationships, especially in luxury or service-led environments. Highlight your active listening skills and how you've turned enquiries into lasting connections.
✨Familiarise Yourself with Sales Metrics
Brush up on your understanding of sales metrics and pipeline management. Be ready to discuss how you've tracked performance in previous roles and how you can apply that knowledge to drive occupancy and revenue at Loveday. This will show that you're results-driven and commercially aware.
✨Prepare for Complex Conversations
Expect to discuss how you would handle complex conversations with prospective members and their families. Think about scenarios where you've navigated sensitive topics and how you maintained professionalism and empathy. This will demonstrate your resilience and ability to manage longer decision-making journeys.
