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- Tasks: Welcome guests, support dining experiences, and maintain cleanliness in a luxury setting.
- Company: Loveday is the UK's top luxury senior living provider, blending hospitality with exceptional care.
- Benefits: Enjoy paid breaks, a pension plan, health cash plan, and discounts through Perkbox.
- Why this job: Join a passionate team dedicated to delivering five-star care and hospitality in elegant residences.
- Qualifications: Punctual, hardworking, quick learner with excellent communication skills and attention to detail.
- Other info: Opportunities for training, progression, and a supportive work environment await you!
The predicted salary is between 24000 - 36000 £ per year.
About Loveday
Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.
The 1150 Club – Loveday’s First Dedicated Health, Wellness and Rehabilitation Retreat
The 1150 Club is not simply a service but a complete curated experience. Members and guests step into a sanctuary where rehabilitation and recovery are seamlessly combined with five-star hospitality. Every detail from clinical expertise to lifestyle service is carefully orchestrated to deliver confidence, comfort, and renewal.
Set within 13 acres of landscaped grounds, The 1150 Club is designed to be discreet, restorative, and deeply personal. Whether welcoming guests for short-term post-operative recovery or supporting Members in longer stays, our team ensures every interaction reflects our philosophy: that life, health, and hospitality belong together.
Rewards Package
- Paid breaks
- Company pension plan
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Opportunities for Training & Development
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
- Employee Referral Scheme
Main Duties and Responsibilities
- Meet and greet guests on arrival in a warm and friendly manner
- Support the kitchen team to deliver first class Loveday dining experiences.
- Prepare mise-en-place and make sure all cutlery, plates and glassware are polished.
- Set up tables according to the Loveday & Co Dining Standards
- Follow the service steps for each meal service.
- To serve members and guests beverages and refreshments as required in all day dining area
- Ensure that all fridges and snack areas are always fully stocked
- Recognise regular visitors and interact warmly with families
- Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead)
- Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate
- Respond to queries and direct clients as required, referring to the general manager as necessary
- Answer incoming calls and redirect or take messages as necessary
- Receive deliveries and post and sort and distribute all post deliveries
- Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required
- Ensure reception area is kept tidy and clutter free
- To adhere and comply to all Health and Safety procedures
- Provide ad hoc support as required by the business
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.
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Hospitality Assistant employer: Loveday Esher
Contact Detail:
Loveday Esher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with Loveday's values and mission. Understanding their commitment to luxury senior living and exceptional hospitality will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone above and beyond to create a positive experience for guests, as this aligns perfectly with Loveday's focus on personalised support.
✨Tip Number 3
Prepare to discuss your ability to work in a fast-paced environment. Loveday values punctuality and hard work, so be ready to explain how you manage your time effectively and maintain high standards even under pressure.
✨Tip Number 4
Showcase your communication skills and outgoing personality. Since the role involves interacting with guests and families, practice articulating your thoughts clearly and demonstrating warmth in your responses to reflect the friendly atmosphere Loveday aims to provide.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Hospitality Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and care. Mention specific aspects of Loveday's values and services that resonate with you, and explain why you want to be part of their team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include examples of how you've provided excellent service, managed stock levels, or worked as part of a team to create a welcoming environment.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Loveday Esher
✨Show Your Hospitality Skills
Make sure to highlight any previous experience in hospitality or customer service. Share specific examples of how you've gone above and beyond to ensure a great experience for guests.
✨Demonstrate Attention to Detail
Since the role requires a high attention to detail, prepare to discuss how you ensure cleanliness and organisation in your previous roles. Mention any systems or checklists you use to maintain standards.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've effectively communicated with team members and guests, especially in busy environments.
✨Express Your Passion for Care
Loveday values a commitment to care and hospitality. Share why you are passionate about working in a senior living environment and how you can contribute to creating a warm and welcoming atmosphere.
