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- Tasks: Welcome guests and support the kitchen team to create unforgettable dining experiences.
- Company: Join Loveday, the UK's leader in luxury senior living and care.
- Benefits: Enjoy paid breaks, a pension plan, health cash plan, and discounts.
- Why this job: Be part of a passionate team delivering five-star hospitality and care.
- Qualifications: Customer service experience and a flair for high-end hospitality required.
- Other info: Flexible hours with opportunities for growth as we expand.
The predicted salary is between 24000 - 36000 £ per year.
About Loveday
Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.
Rewards Package
- Paid breaks
- Company pension plan
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Opportunities for Training & Development
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
- Employee Referral Scheme
Main Duties And Responsibilities
- Meet and greet guests on arrival in a warm and friendly manner
- Support the kitchen team to deliver first class Loveday dining experiences.
- Prepare mise-en-place and make sure all cutlery, plates and glassware are polished.
- Set up tables according to the Loveday & Co Dining Standards
- Follow the service steps for each meal service.
- Serve members and guests beverages and refreshments as and when required in all day dining area
- Ensure that all fridges and snack areas are always fully stocked.
- Recognise regular visitors and interact warmly with families.
- Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead).
- Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate.
- Respond to queries and direct clients as required, referring to the general manager as necessary.
- Answer incoming calls and redirect or take messages as necessary.
- Receive deliveries and post and sort and distribute all post deliveries.
- Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required.
- Ensure reception area is kept tidy and clutter free.
- Adhere and comply to all Health and Safety procedures
- Provide ad hoc support as required by the business.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.
Skills
- Experience in a customer-facing role with excellent customer service skills
- Experience of working within a high-end hospitality environment
- Understanding of customer Food and Beverage luxury 5 star restaurant service experience.
Hospitality Assistant employer: Loveday & Co
Contact Detail:
Loveday & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Get to know Loveday's vibe! Before your interview, check out their website and social media. Understanding their luxury approach to senior living will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Hospitality Assistant, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, friendly service Loveday is known for.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional for your interview to reflect the high standards Loveday upholds in their residences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share any experiences you've had in customer service or high-end environments, and explain why you want to be part of the Loveday team.
Tailor Your Application: Make sure to customise your application to reflect the values and standards of Loveday. Highlight your attention to detail and commitment to excellence, as these are key in delivering the best care and hospitality.
Be Personable and Warm: Since this role is all about interacting with guests and members, use a friendly tone in your application. Show us that you can create a welcoming atmosphere even through your words!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Loveday!
How to prepare for a job interview at Loveday & Co
✨Know Your Hospitality Basics
Brush up on your knowledge of high-end hospitality standards. Understand what makes a dining experience exceptional and be ready to discuss how you can contribute to creating that five-star atmosphere at Loveday.
✨Showcase Your People Skills
Since this role involves meeting and greeting guests, practice your warm and friendly introductions. Think of examples from your past experiences where you’ve gone above and beyond for customers, as this will highlight your commitment to excellent service.
✨Demonstrate Attention to Detail
Loveday values elegance and comfort, so be prepared to talk about how you ensure cleanliness and organisation in your previous roles. Bring up specific instances where your attention to detail made a difference in the guest experience.
✨Ask Insightful Questions
Prepare thoughtful questions about Loveday’s approach to luxury senior living and care. This shows your genuine interest in the company and helps you understand how you can fit into their dedicated team.
