Reportingto:
DirectorofOperations
ProfessionalStakeholders:
GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Lead and Nurse Manager, Lifestyle Partners
RolePurpose
The Group Memory Care & Lifestyle Specialist will lead the development and delivery of exceptional, evidence-informed memory care and lifestyle experiences across Loveday. The role brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supported to live with meaning, purpose, choice, dignityandconnection.Thisisahighlyvisible,hands-ongrouprole.Thepostholderwillsetstandards, coach teams in practice, support complex members and families, audit quality, develop innovative programmes and ensure that lifestyle is embedded within everyday care rather than treated as a standalone activities function.Working closely with physicians and healthcare experts.
RoleResponsibilities
- Group-widememorycarephilosophy,standardsandpractice.
- Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences.
- Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing.
- CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues in delivering meaningful engagement.
- Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hub to ensure maximum usage
- Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreased cognitive need.
- Familyeducationandengagementrelatingtodementia,memorycareandmeaningfuloccupation.
- Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle.
- Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Loveday’s depth of relationships with healthcare stakeholders
- DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care.
- WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearch and impact on our work.
MemoryCare–Leadership
- Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promoting compassionate, evidence-informed and person-led practice.
- DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remaining consistent with the Loveday member experience.
- SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour, communication difficulties and transitions.
- Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need.
- Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement.
- Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships, occupation, culture, interests, preferences and lifelong routines.
Lifestyle&MemberExperience
- Set the group standard for an exceptional lifestyle proposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithineachresidence.
- Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member's entire day.
- Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieter individual pursuits.
- Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthan expecting members to fit our schedule.
- Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members' club standard of service.
- DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members.
QualityAssuranceandGovernance
- Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience.
- Produceclearactionplans,monitorcompletionandescalaterecurringormaterialconcerns.
- Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatato identify themes and opportunities for improvement.
- SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice, independence and responsive care.
- Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestylestandards.
- Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required.
Training,Coaching&Culture
- Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training.
- Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distress and creating purposeful days.
- SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members.
- Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthegroup.
- Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone'sresponsibility.
FamiliesandExternal Partners/Stakeholders
- Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and how they can remain meaningfully connected.
- Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareand member wellbeing.
- Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts.
- RepresentLovedayprofessionallyatappropriateevents,forumsandpartnershipmeetings.
ContinuousImprovementandInnovation
- Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assess their relevance for Loveday.
- Pilotandevaluatenewinitiativesbeforerecommendinggroup-wideimplementation.
- Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacing human connection.
- ContributetothecontinuedevolutionofLoveday'spropositionandpositioningasaleaderin exceptional later-life care.
EssentialExperience
- Significantexperienceindementia,memorycare,olderpeople'sservicesoracloselyrelated specialist field.
- Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment, communication, occupation and wellbeing.
- Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesordepartments.
- Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement.
- Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleagues and senior leaders.
- Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively.
- Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiplelocations.
- Commitmenttodeliveringexceptionalstandardswithinapremiumserviceenvironment.
Desirable
- Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline.
- Recogniseddementiaspecialisttrainingorpostgraduatestudy.
- Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment.
- ExperienceofCQC-regulatedservicesandqualityassurance.
Compensation: Competitive salary
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Group Memory Care and Lifestyle Specialist employer: Loveday & Co
At Loveday, we pride ourselves on being an exceptional employer, offering a unique blend of luxury senior living and personalised care in the heart of Kensington, Belgravia, and Abbey Road. Our commitment to excellence is reflected in our supportive work culture, where every Care Assistant is valued as a vital part of our dedicated team, with ample opportunities for professional growth and development. Join us to make a meaningful impact in the lives of our members while enjoying the benefits of working in a prestigious environment that prioritises both care and hospitality.
