Relationship Partner in Esher

About Loveday

Loveday is the UK’s leading provider of luxury senior living and care, offering a thoughtful, person-centred approach that brings together high-quality care and refined living. We support individuals with a range of care and wellbeing needs, always with a strong focus on dignity, comfort and quality of life. Our model is care-led, ensuring members receive safe, responsive and individualised support, delivered by experienced and dedicated teams who take the time to understand each member and their family.

About The Role

At Loveday, we support families through some of the most important and emotionally significant decisions of their lives. As a Relationship Partner, you will play a pivotal role in guiding prospective Members and their families through our bespoke discovery journey, building trust, showcasing our exceptional care and lifestyle offering, and ultimately helping them say “yes” to joining the Loveday family. You will be responsible for driving occupancy and revenue across our award-winning homes through the successful conversion of enquiries into permanent, respite and day club Members. With a deep understanding of the consultative sales process and an innate ability to build rapport, you will be a confident communicator, natural listener and trusted advisor. Drawing on your background in luxury property, hospitality, or premium membership services, you will act as the first point of contact for new enquiries, delivering a warm, professional and highly personalised experience at every stage of the journey.

Key Responsibilities

• Manage the full sales lifecycle from enquiry to move-in, including initial contact, hosting tours, follow-ups, and overseeing assessments and reservations.
• Champion the Loveday brand as a trusted, knowledgeable and empathetic advisor.
• Collaborate closely with the General Manager, clinical and lifestyle teams to ensure a seamless handover and exceptional Member experience.
• Build relationships with key referral partners including healthcare professionals, private client advisers and community stakeholders to drive qualified enquiries and promote awareness of Loveday.
• Proactively maintain CRM data (Salesforce) to ensure accurate lead tracking, next steps, and pipeline reporting.
• Support the wider Relationship team with events, open days and community engagement opportunities to strengthen our local presence.

What We’re Looking For

• A minimum of 5 years’ experience within luxury senior living, care, healthcare, or a closely related sector, operating in a premium, service-led environment.
• Proven ability to convert high-value leads through strong relationship building, active listening and confident, considered presentation.
• Impeccable communication skills, both verbal and written, with excellent attention to detail and follow-through.
• Strong commercial awareness, with a comprehensive understanding of sales metrics, weekly and monthly occupancy targets, pipeline management and KPI reporting.
• Comfortable working with data to track performance, report accurately and use insight to drive results.
• Resilient, motivated and results-driven, with the confidence to manage complex conversations and longer decision-making journeys.
• A collaborative team player who brings professionalism, energy and a positive presence to everything they do.
• Able to work flexibly, including occasional evenings and weekends to support tours, events and family meetings.
• Familiarity with CRM systems (preferably Salesforce) and confidence working across digital tools and reporting platforms.
• Based primarily at Esher, with the flexibility to provide occasional support across our London residences as required.

Reward Package

In Return, We Offer Attractive Benefits, Including:

• Paid breaks
• Health Care Cash Plan
• Access to Wagestream platform
• Access to Perkbox, discounts platform
• Access to our Employee Assistance Programme
• Discretionary bonus
• Employee Recognition Programmes
• Employee Referral Scheme

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Skills: Salesforce, Organisational Skills