At a Glance
- Tasks: Welcome guests and ensure a five-star dining experience in a luxury setting.
- Company: Join Loveday, the UK's leader in luxury senior living and care.
- Benefits: Enjoy paid breaks, health plans, and opportunities for training and development.
- Other info: Flexible hours with room for growth as we expand our luxury homes.
- Why this job: Be part of a passionate team delivering exceptional hospitality and care.
- Qualifications: Customer service experience and a positive, outgoing personality are essential.
The predicted salary is between 24000 - 30000 £ per year.
About Loveday
Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.
The 1150 Club – Loveday’s First Dedicated Health, Wellness and Rehabilitation Retreat
The 1150 Club is not simply a service but a complete curated experience. Members and guests step into a sanctuary where rehabilitation and recovery are seamlessly combined with five-star hospitality. Every detail from clinical expertise to lifestyle service is carefully orchestrated to deliver confidence, comfort, and renewal. Set within 13 acres of landscaped grounds, The 1150 Club is designed to be discreet, restorative, and deeply personal. Whether welcoming guests for short-term post-operative recovery or supporting Members in longer stays, our team ensures every interaction reflects our philosophy: that life, health, and hospitality belong together.
Rewards Package
- Paid breaks
- Company pension plan
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Opportunities for Training & Development
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
- Employee Referral Scheme
Main Duties And Responsibilities
- Meet and greet guests on arrival in a warm and friendly manner
- Support the kitchen team to deliver first class Loveday dining experiences.
- Prepare mise-en-place and make sure all cutlery, plates and glassware are polished.
- Set up tables according to the Loveday & Co Dining Standards
- Follow the service steps for each meal service.
- Serve members and guests beverages and refreshments as and when required in all day dining area
- Ensure that all fridges and snack areas are always fully stocked.
- Recognise regular visitors and interact warmly with families.
- Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead).
- Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate.
- Respond to queries and direct clients as required, referring to the general manager as necessary.
- Answer incoming calls and redirect or take messages as necessary.
- Receive deliveries and post and sort and distribute all post deliveries.
- Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required.
- Ensure reception area is kept tidy and clutter free.
- Adhere and comply to all Health and Safety procedures
- Provide ad hoc support as required by the business
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.
Skills
- Experience in a customer-facing role with excellent customer service skills
- Experience of working within a high-end hospitality environment
- Understanding of customer Food and Beverage luxury 5 star restaurant service experience.
Guest Experience Host – Luxury Senior Living in Esher employer: Loveday & Co
Loveday is an exceptional employer, offering a unique blend of luxury senior living and world-class hospitality in prestigious locations such as Kensington and Belgravia. With a strong commitment to employee growth, our team enjoys comprehensive training opportunities, a supportive work culture, and a range of benefits including paid breaks and a company pension plan. Joining Loveday means being part of a passionate team dedicated to delivering the highest standards of care and hospitality, all while working in beautifully designed environments that prioritise comfort and dignity.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host – Luxury Senior Living in Esher
✨Tip Number 1
Get to know Loveday and its values! Research the company culture and their commitment to luxury senior living. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their passionate team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and hospitality. Think about how you can demonstrate your experience in high-end environments and your ability to create memorable guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Loveday family and ready to contribute to their mission of excellence.
We think you need these skills to ace Guest Experience Host – Luxury Senior Living in Esher
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience Host role. Highlight any relevant experience in luxury hospitality and customer service that aligns with our values at Loveday.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Loveday!
How to prepare for a job interview at Loveday & Co
✨Know the Company Inside Out
Before your interview, take some time to research Loveday and its unique approach to luxury senior living. Understand their commitment to excellence and innovation, and be ready to discuss how you can contribute to their mission of delivering top-notch care and hospitality.
✨Showcase Your Customer Service Skills
As a Guest Experience Host, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests or clients. Highlight your communication skills and how you create a welcoming atmosphere.
✨Demonstrate Attention to Detail
Loveday prides itself on elegance and comfort, so it's crucial to show that you have a keen eye for detail. During the interview, mention specific instances where your attention to detail made a difference in a previous role, especially in a hospitality setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if Loveday is the right fit for you. Consider asking about their training and development opportunities or how they maintain high standards in guest experiences.
