Reportingto: Directorof Operations
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
ProfessionalStakeholders: GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Lead and Nurse Manager, Lifestyle Partners
Role Purpose
The Group Memory Care & Lifestyle Specialist will lead the development and delivery of exceptional, evidence-informed memory care and lifestyle experiences across Loveday. The role brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supported to live with meaning, purpose, choice, dignityandconnection. Thisisahighlyvisible,hands-ongrouprole. Thepostholderwillsetstandards, coach teams in practice, support complex members and families, audit quality, develop innovative programmes and ensure that lifestyle is embedded within everyday care rather than treated as a standalone activities function. Working closely with physicians and healthcare experts.
Role Responsibilities
Group-widememorycarephilosophy,standardsand practice.
Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences.
Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing.
CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues in delivering meaningful engagement.
Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hub to ensure maximum usage
Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreased cognitive need.
Familyeducationandengagementrelatingtodementia,memorycareandmeaningful occupation.
Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle.
Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Loveday's depth of relationships with healthcare stakeholders
DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care.
WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearch and impact on our work.
MemoryCare – Leadership
Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promoting compassionate, evidence-informed and person-led practice.
DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remaining consistent with the Loveday member experience.
SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour, communication difficulties and transitions.
Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need.
Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement.
Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships, occupation, culture, interests, preferences and lifelong routines.
Lifestyle& Member Experience
Set the group standard for an exceptional lifestyle proposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithineachresidence.
Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member's entire day.
Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieter individual pursuits.
Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthan expecting members to fit our schedule.
Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members' club standard of service.
DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members.
QualityAssurance and Governance
Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience.
Produceclearactionplans,monitorcompletionandescalaterecurringormaterial concerns.
Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatato identify themes and opportunities for improvement.
SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice, independence and responsive care.
Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestyle standards.
Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required.
Training,Coaching& Culture
Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training.
Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distress and creating purposeful days.
SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members.
Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthe group.
Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone's responsibility.
Families and External Partners/Stakeholders
Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and how they can remain meaningfully connected.
Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareand member wellbeing.
Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts.
RepresentLovedayprofessionallyatappropriateevents,forumsandpartnership meetings.
Continuous Improvement and Innovation
Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assess their relevance for Loveday.
Pilotandevaluatenewinitiativesbeforerecommendinggroup-wide implementation.
Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacing human connection.
ContributetothecontinuedevolutionofLoveday'spropositionandpositioningasaleaderin exceptional later-life care.
Essential Experience
Significantexperienceindementia,memorycare,olderpeople'sservicesoracloselyrelated specialist field.
Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment, communication, occupation and wellbeing.
Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesor departments.
Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement.
Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleagues and senior leaders.
Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively.
Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiple locations.
Commitmenttodeliveringexceptionalstandardswithinapremiumservice environment.
Desirable
Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline.
Recogniseddementiaspecialisttrainingorpostgraduate study.
Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment. xohmjla
ExperienceofCQC-regulatedservicesandquality assurance.
Group Memory Care and Lifestyle Specialist in Kensington employer: Loveday & Co (UK) Ltd
Loveday is an exceptional employer, offering a unique blend of luxury senior living and personalised care in prestigious locations like Kensington and Belgravia. Our commitment to excellence and innovation fosters a supportive work culture where Care Assistants can thrive, with opportunities for professional growth and development while making a meaningful impact on the lives of our members. Join us to be part of a passionate team dedicated to delivering five-star hospitality and compassionate care.
