Reporting to: Managing Director
Professional Reporting Line to : Director of Operations
Direct Reports: Head Chef, Housekeeping, Hospitality Supervisor, Lifestyle Partner and Maintenance Technician
Role Purpose
The Head of Operations is a senior leadership role responsible for the operational delivery, standards and performance of all non-clinical functions across the residence.
The role brings together the disciplines of a five-star hotel with the operational responsibilities and standards required within Loveday.
The Head of Operations will ensure that every aspect of the member experience - from the presentation of the residence and quality of dining to housekeeping, lifestyle, maintenance and hospitality - is delivered consistently, efficiently and to an exceptional world-class standard.
The Head of Operations will provide visible leadership to the Heads of Department and create a culture in which exceptional hospitality, attention to detail, commercial awareness and operational discipline are embedded throughout the residence.
The Head of Operations will have overall responsibility for the performance and day-to-day leadership of the non-clinical operation, ensuring departments work collectively rather than as individual functions.
This role will oversee the complete member and family experience outside of direct clinical care, including arrival and welcome, concierge and reception, dining, housekeeping, lifestyle and events, maintenance, environmental standards and the overall presentation and atmosphere of the residence.
The role will ensure that operational standards reflect those expected within the finest hotels and private members' clubs, while recognising the additional regulatory, safeguarding, health and safety and operational responsibilities of a care home environment.
Clinical and care function remain under the leadership and accountability of the relevant clinical leadership structure.
Key Responsibilities
Operational Leadership
Provide leadership, direction and accountability to all non-clinical Heads of Department.
Establish clear operating standards, departmental objectives, KPIs and accountability across each function.
Lead daily operational meetings and ensure effectiv...
Head of Operations Abbey Road in London employer: LOVEDAY & CO LTD
Loveday is an exceptional employer, offering a unique blend of luxury senior living and top-tier clinical care in prestigious locations like Kensington and Belgravia. With a commitment to employee growth, competitive pay rates, and a supportive work culture that prioritises staff well-being, we ensure our nurses can thrive while making a meaningful impact on our members' lives. Join us to be part of a forward-thinking team that values excellence and innovation in every aspect of care.
