Reportingto: Directorof Operations ProfessionalStakeholders: GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Lead and Nurse Manager, Lifestyle Partners Role Purpose The Group Memory Care & Lifestyle Specialist will lead the development and delivery of exceptional, evidence-informed memory care and lifestyle experiences across Loveday. The role brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supported to live with meaning, purpose, choice, dignityandconnection.
Thisisahighlyvisible,hands-ongrouprole.
Thepostholderwillsetstandards, coach teams in practice, support complex members and families, audit quality, develop innovative programmes and ensure that lifestyle is embedded within everyday care rather than treated as a standalone activities function.
Working closely with physicians and healthcare experts. Role Responsibilities Group-widememorycarephilosophy,standardsand practice. Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences. Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing. CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues in delivering meaningful engagement.
Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hub to ensure maximum usage Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreased cognitive need. Familyeducationandengagementrelatingtodementia,memorycareandmeaningful occupation. Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle.
Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Loveday's depth of relationships with healthcare stakeholders DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care. WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearch and impact on our work. MemoryCare – Leadership Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promoting compassionate, evidence-informed and person-led practice.
DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remaining consistent with the Loveday member experience. SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour, communication difficulties and transitions. Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need.
Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement. Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships, occupation, culture, interests, preferences and lifelong routines. Lifestyle& Member Experience Set the group standard for an exceptional lifestyle proposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithineachresidence.
Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member's entire day. Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieter individual pursuits. Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthan expecting members to fit our schedule. Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members' club standard of service.
DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members. QualityAssurance and Governance Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience. Produceclearactionplans,monitorcompletionandescalaterecurringormaterial concerns. Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatato identify themes and opportunities for improvement.
SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice, independence and responsive care. Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestyle standards. Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required. Training,Coaching& Culture Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training.
Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distress and creating purposeful days. SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members. Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthe group. Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone's responsibility.
Families and External Partners/Stakeholders Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and how they can remain meaningfully connected. Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareand member wellbeing. Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts. RepresentLovedayprofessionallyatappropriateevents,forumsandpartnership meetings.
Continuous Improvement and Innovation Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assess their relevance for Loveday. Pilotandevaluatenewinitiativesbeforerecommendinggroup-wide implementation. Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacing human connection. ContributetothecontinuedevolutionofLoveday'spropositionandpositioningasaleaderin exceptional later-life care.
Essential Experience Significantexperienceindementia,memorycare,olderpeople'sservicesoracloselyrelated specialist field. Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment, communication, occupation and wellbeing. Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesor departments. Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement.
Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleagues and senior leaders. Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively. Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiple locations. Commitmenttodeliveringexceptionalstandardswithinapremiumservice environment.
Desirable
Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline. Recogniseddementiaspecialisttrainingorpostgraduate study. Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment. ExperienceofCQC-regulatedservicesandquality assurance.
Group Memory Care and Lifestyle Specialist in Kensington employer: LOVEDAY & CO LTD
Loveday is an exceptional employer, offering a unique blend of luxury senior living and top-tier clinical care in prestigious locations like Kensington and Belgravia. With a commitment to employee growth, competitive pay rates, and a supportive work culture that prioritises staff well-being, we ensure our nurses can thrive while making a meaningful impact on our members' lives. Join us to be part of a forward-thinking team that values excellence and innovation in every aspect of care.
