At a Glance
- Tasks: Guide families through the journey of finding luxury care, building trust and showcasing our services.
- Company: Loveday & Co., a premier provider of luxury elderly care in London.
- Benefits: Attractive benefits including health care, pension, bonuses, and opportunities for training and development.
- Other info: Join a growing company with opportunities for progression as we expand across London.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: 5+ years in luxury sales or high-end customer service with excellent communication skills.
The predicted salary is between 37800 - 46200 £ per year.
Who we are… Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London. We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea, Loveday is expanding across London with both additional properties and innovative new services for seniors.
The Mission… We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea, Loveday is expanding across London with both additional properties and innovative new services for seniors.
About the Role At Loveday, we support families through some of the most important and emotionally significant decisions of their lives. As a Relationship Partner, you will play a pivotal role in guiding prospective Members and their families through our bespoke discovery journey, building trust, showcasing our exceptional care and lifestyle offering, and ultimately helping them say “yes” to joining the Loveday family. You will be responsible for driving occupancy and revenue across our award-winning homes through the successful conversion of enquiries into permanent, respite and day club Members. With a deep understanding of the consultative sales process and an innate ability to build rapport, you will be a confident communicator, natural listener and trusted advisor. Drawing on your background in luxury property, hospitality, or premium membership services, you will act as the first point of contact for new enquiries—delivering a warm, professional and highly personalised experience at every stage of the journey.
Key Responsibilities:
- Manage the full sales lifecycle from enquiry to move-in, including initial contact, hosting tours, follow-ups, and overseeing assessments and reservations.
- Champion the Loveday brand as a trusted, knowledgeable and empathetic advisor.
- Collaborate closely with the General Manager, clinical and lifestyle teams to ensure a seamless handover and exceptional Member experience.
- Build relationships with key referral partners including healthcare professionals, private client advisers and community stakeholders to drive qualified enquiries and promote awareness of Loveday.
- Proactively maintain CRM data (Salesforce) to ensure accurate lead tracking, next steps, and pipeline reporting.
- Support the wider Relationship team with events, open days and community engagement opportunities to strengthen our local presence.
What We’re Looking For:
- A minimum of 5 years’ experience in luxury membership, property sales, hospitality, or high-end customer service.
- Proven ability to convert high-value leads through relationship building, listening, and confident presentation.
- Impeccable communication skills, both verbal and written, with excellent attention to detail.
- Commercial awareness, resilience, and a strong results-driven mindset.
- A team player who brings energy, collaboration, and professionalism to everything they do.
- Able to work flexibly, including occasional evenings and weekends to support tours or events.
- Familiarity with CRM systems (preferably Salesforce) and a comfort working across digital tools and platforms.
Reward Package: In return, we offer attractive benefits, including:
- Access to our Employee Assistance Programme
- Health Care Cash Plan/Private Health insurance
- Company pension
- Generous Refer a Friend Bonus
- Access to Perkbox our discounts platform
- Opportunities for Training & Development
- Employee Wellbeing Support
- Discretionary bonuses
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
Personal Specification – Relationship Partner:
- Educated to degree level in Sales, Business Administration, Marketing or a related field; or equivalent professional experience.
- Proven experience in a sales or relationship management role, consistently meeting or exceeding targets.
- Strong working knowledge of CRM systems.
- Proficient in Microsoft Office suite (Word, Excel, Outlook).
- Solid understanding of the consultative sales process and sales performance metrics.
- Extensive experience dealing directly with customers, clients, or Members in a high-end, service-driven environment.
- Demonstrated ability to manage the full sales journey from initial enquiry through to close.
- Proven ability to communicate, present, and influence effectively across all levels.
- Experience using Salesforce.
- Previous experience within a multi-site organisation.
- Background in a compliance-focused or regulated environment.
- Collaborative team player with a strong sense of accountability and ownership.
- Self-motivated with a results-driven approach.
- Ability to prioritise, manage workload effectively, and meet deadlines.
- Strong attention to detail and organisation.
- Exceptional communication and interpersonal skills, both written and verbal.
Equal Opportunities: Demonstrates awareness of equality, diversity and inclusion in professional interactions and decision-making. Understands and respects the social, physical and emotional needs of others. Knowledge of organisational equality standards and their relevance within a customer-facing setting.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Relationship Manager in London employer: Loveday & Co Enterprise
Loveday & Co Enterprise is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises employee development and well-being. With a commitment to providing comprehensive training opportunities and a competitive salary package, we empower our HR Business Partners to thrive in their roles while making a meaningful impact in the healthcare sector. Join us to be part of a supportive team that values innovation and collaboration.
Contact Details:
Loveday & Co Enterprise Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Loveday & Co Enterprise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Loveday & Co Enterprise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Loveday & Co Enterprise:Your cover letter is your chance to shine! Tell us why you want to work at Loveday & Co Enterprise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Loveday & Co Enterprise!
How to prepare for a job interview at Loveday & Co Enterprise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
